Associate, Client Success - job 1 of 2

As an Associate of Client Success at Axios, you will support various post-sale client activities, such as creative development, asset collection, and reporting. Your role involves close collaboration with cross-functional teams to execute campaigns effectively, making exceptional organization and attention to detail crucial for success.

Ideal candidates for the Associate of Client Success position at Axios will possess strong written and verbal communication skills, excellent organizational abilities, and a collaborative spirit. A background in customer support, digital marketing, or similar fields is highly valued, along with proficiency in Google Office Suite.

In the Associate of Client Success role, you will assist in executing advertising campaigns by supporting media planning, proposals, and renewal activities alongside your Client Partnerships colleagues. Your contributions are essential in ensuring client expectations are met and exceeded.

Axios fosters a culture of learning and development, offering an annual stipend to help you grow professionally. As an Associate of Client Success, you'll have the chance to learn from experienced professionals and take on increasing responsibilities, paving the way for advancement within the company.

The salary for the Associate of Client Success position at Axios ranges from $24.00 to $31.25 per hour, depending on various factors such as location, experience, and skills. This competitive pay also reflects Axios' commitment to providing employees with a comprehensive benefits package.

Be prepared to discuss specific scenarios where you successfully managed client accounts or provided outstanding customer service. Highlight your organizational skills and ability to meet deadlines while aligning client expectations with company goals.

Explain your approach to time management and prioritization. Emphasize techniques you use, such as creating to-do lists or utilizing project management tools, and illustrate this with examples from your past experiences.

Share specific examples of how you've facilitated communication within a team, such as scheduling regular check-ins or using collaborative platforms. Your goal should be to showcase your ability to adapt your communication style based on team needs.

Discuss your openness to feedback and your strategies for using it to improve your performance. Highlight an instance when you received constructive criticism and how you turned it into an opportunity for growth.

Choose a specific project that posed challenges, detailing your role and the steps you took to overcome obstacles. Emphasize your problem-solving skills and the eventual positive outcome.

Provide an example that illustrates how you collaborated with various departments—explain your role, the project's objectives, and how this collaboration impacted the success of the initiative.

Detail your experience with project management tools, providing examples of how you've used them to track tasks and enhance team efficiency. Mention any familiarity with Google Office Suite, as it's relevant for the Associate of Client Success role.

Share techniques you use to ensure accuracy and thoroughness, such as double-checking your work or using checklists. A specific example can help illustrate how your attention to detail has paid off in past experiences.

Focus on your passion for journalism and how Axios' mission aligns with your values. Be sure to mention how working for a company that prioritizes trustworthy news resonates with you and what you hope to contribute.

Demonstrate your proactive approach to staying informed, whether through reading industry publications, participating in webinars, or networking with professionals in the field. Highlight specific resources that you find particularly valuable.