Account Executive, Mid City (Boston)

As an Account Executive at Axon in Boston, you will take on a variety of responsibilities including developing and executing regional sales plans, managing both inbound and outbound accounts, and conducting effective product demonstrations for law enforcement customers. You'll actively promote Axon’s diverse range of hardware, software, and service solutions while maintaining strong customer relationships. This role requires you to travel 70% of the time to meet clients at their locations or attend conferences and roadshows, making it a dynamic and exciting position.

To qualify for the Account Executive position at Axon, you should hold a bachelor’s degree or have equivalent relevant experience. Additionally, at least one year of experience in a full cycle sales role, familiarity with Salesforce or a similar CRM, and proficiency in Microsoft Office applications like Word, PowerPoint, and Excel are essential. Successful candidates will also possess excellent communication and time management skills and be self-starters who thrive in a fast-paced, entrepreneurial environment.

The work environment for an Account Executive at Axon in Boston is both vibrant and collaborative. You'll be part of a supportive team that believes in connecting with candor and care, allowing for diverse perspectives to flourish. As this is a hybrid role, you will experience a balance between in-office collaboration two days a week and the flexibility of remote work for the remaining days. Expect a fast-paced culture where meaningful change is encouraged, and your contributions are valued.

As an Account Executive at Axon, you’ll enjoy a competitive benefits package that includes a generous salary supplemented by uncapped commissions, a 401(k) plan with employer match, and discretionary paid time off. Additionally, the benefits extend to paid parental leave, various medical plans, support for fitness and emotional wellness, as well as opportunities for learning and development. The goal of these benefits is to support your physical, financial, and emotional well-being, ensuring you thrive both in and out of the workplace.

Axon is committed to supporting the professional development of its Account Executives through various training programs designed to develop industry expertise. You will have opportunities to attend workshops, training sessions, and even conferences, making it easier for you to stay on top of industry trends and deepen your skills. The company fosters a culture of continuous learning, encouraging employees to seek growth opportunities and advance their careers.

Handling objections effectively requires a mix of empathy and persistence. Listen to the client's concerns without interrupting, ask clarifying questions to understand their point of view, and respond with relevant information that addresses their concern. Sharing success stories or demonstrating how your solutions have benefited similar clients can also help build trust and mitigate hesitations.

In responding to this question, focus on how you have utilized Salesforce to manage your sales pipeline, track customer interactions, and analyze data to inform your sales strategy. Provide specific examples of how you customized workflows, generated reports, or collaborated with team members using the CRM, showcasing your proficiency and how it enhances your effectiveness as an Account Executive.

Effective lead generation strategies often involve a combination of outbound prospecting, networking, leveraging social media connections, and utilizing referrals from existing customers. Explain how you stay organized, set goals for outreach, and follow up with leads, while emphasizing any tools or techniques you've found particularly successful, such as advanced search queries on LinkedIn or participation in industry-specific events.

Prioritization in a fast-paced environment is essential for productivity. Share your approach, like creating daily task lists, utilizing project management tools, or categorizing tasks by urgency and importance. Additionally, discuss the importance of being adaptable and able to reprioritize as new opportunities or challenges arise, showcasing your ability to work effectively under pressure.

In answering this question, highlight your passion for making an impact and the thrill of achieving your targets. You might reference the satisfaction you feel from building strong client relationships or contributing to a mission that aligns with values you hold dear, such as public safety and community improvement, as is the case at Axon.

When discussing a successful sales campaign, outline the goal, your strategic approach, the tools you utilized, and the ultimate outcomes. Use metrics to quantify success, such as sales growth percentages, acquisition of key accounts, or positive customer feedback, showcasing how your skills and strategies contributed to that success.

Staying updated requires proactive effort. Discuss how you follow industry blogs, participate in webinars, and engage with professional communities on platforms like LinkedIn. Mention your commitment to continuous learning, such as attending training sessions offered by your employer, which in this case is Axon, to enhance your understanding of the market.

Teamwork is crucial in sales as it fosters collaboration and shared insights. Explain how you leverage team strengths, coordinate with colleagues from different departments, and communicate openly to ensure the best outcomes for clients. Highlight how a supportive team culture can encourage idea sharing and an overall positive sales atmosphere.

Discuss Axon’s mission to Protect Life and its commitment to public safety as key differentiators. You might touch upon the innovative technology solutions offered, the emphasis on community engagement, and the diverse team culture that enhances the company's ability to understand and serve its customers better than competitors.

Handling failure involves self-reflection and constructive analysis. Talk about how you analyze what went wrong, learn from the experience, and apply those lessons for future opportunities. Emphasizing resilience and persistence can highlight your growth mindset and determination to succeed in challenging situations.