Territory Manager, In-Market Sales - Manhattan

As a Territory Manager, In-Market Sales at Slice, your primary responsibilities will revolve around driving market growth by acquiring new restaurant clients and upselling existing partners on Slice's product offerings. You’ll leverage your excellent communication skills to educate pizzeria owners about our services, including our renowned POS system, Slice Register. Building relationships with shop owners and maintaining regular touchpoints is crucial to preventing churn, ensuring customer satisfaction, and enhancing business operations through our services.

To be considered for the Territory Manager, In-Market Sales role at Slice, candidates should ideally have 3-6 years of experience in market sales or territory management. A strong track record as a top performer who consistently exceeds targets is essential. Candidates should also demonstrate excellent organizational skills, relationship-building abilities, and a passion for working in a dynamic, fast-paced startup environment. While experience in the SMB or restaurant-tech industry is preferred, it is not mandatory.

The sales process for a Territory Manager at Slice is comprehensive and involves engaging potential clients through in-person visits and strategic phone calls. You will conduct pitches, handle objections, and tailor presentations to address the specific pain points of pizzeria owners. From prospecting to closing deals, you’ll oversee all aspects of the sales funnel which includes both new acquisitions and upselling existing clients on additional products and services.

At Slice, Territory Managers can expect a supportive and collaborative team environment. You will report directly to the Senior Manager of Northeast Territories and work with an Account Manager in your pod to share ownership of the market. Regular training and resources will be provided to enhance your skills and sales strategies, ensuring that you have the tools necessary to thrive in your role.

Working as a Territory Manager at Slice comes with a fantastic array of benefits, including flexible PTO, competitive medical, vision, and dental insurance, and a 401K matching up to 4%. The role also includes unique perks like a monthly wellness stipend and a weekly pizza allowance, making it a fun and fulfilling workplace. You’ll be surrounded by passionate colleagues who are all dedicated to empowering local pizzerias!

When answering this question, it’s valuable to provide a specific example that highlights your problem-solving skills and relationship-building abilities. Discuss the challenges you faced, the strategies you applied to overcome objections, and the outcome of your efforts, showcasing how you ensured customer satisfaction and retention.

In a fast-paced role such as this, prioritization is key. Discuss your approach to managing time effectively, whether you rely on scheduling tools, create a daily task list, or utilize CRM software to track touchpoints and follow-ups. Emphasize the importance of maintaining flexibility to adjust priorities as new opportunities arise.

Effective relationship-building in the restaurant industry involves understanding the unique challenges and needs of your clients. You might consider sharing how you customize your approach for each shop, offer solutions that truly address their pain points, and maintain regular communication to develop trust and rapport over time.

When faced with a dissatisfied partner, it's important to listen to their concerns fully before proposing solutions. Explain how you would assess their specific issues, communicate transparently, and take swift action to rectify the situation. Highlighting your commitment to customer satisfaction will demonstrate your reliability and problem-solving skills.

Reflect on what draws you to the opportunity at Slice. You might mention the chance to be part of empowering local businesses, the vibrant culture of the restaurant industry, or the innovative technology solutions that Slice offers to its partners. Share your enthusiasm for making a meaningful impact through your work.

Staying motivated during tough times is essential in sales. Discuss techniques you employ, such as setting personal targets, seeking inspiration from success stories, and collaborating with your team for support and encouragement. Showing how you maintain a positive mindset can leave a strong impression on interviewers.

If you have Salesforce experience, discuss how you utilize the platform to track leads, manage customer relationships, and streamline your sales process. Explain how leveraging technology enhances your productivity and allows you to make data-driven decisions for your sales strategy.

Discuss the specific techniques you employ to close sales, such as asking clarifying questions to address any lingering objections, applying urgency if appropriate, and reinforcing the value of your offerings. Share an example of a successful close to illustrate your effectiveness in this area.

Familiarize yourself with Slice’s offerings and their direct impacts on local pizzerias, such as improving operational efficiency and expanding digital reach. Discuss how understanding these benefits can allow you to communicate more effectively with potential clients about why they should partner with Slice.

Preparation is key for a successful sales pitch. Describe your process for researching potential clients, gathering relevant insights about their business and industry, and tailoring your pitch to address their specific challenges. This level of preparedness can significantly enhance the impact of your presentation.