Key Account Leader, Northeast

The Key Account Leader at Axon in Boston is responsible for managing and growing revenue in key law enforcement agencies, executing account strategies, and developing strong client relationships. This role involves collaborating with the Axon team to deliver effective solutions, tracking customer activities, and driving overall customer satisfaction for assigned accounts.

Candidates for the Key Account Leader position at Axon should have a minimum of 5 years of successful customer-facing SaaS/Cloud sales experience and at least 3 years managing major accounts. A strong understanding of the sales process, customer relationship management via tools like Salesforce, and the ability to articulate complex solutions to various audiences are essential.

The Key Account Leader role at Axon requires approximately 70% travel, including 3 to 4 days a week on the road. Candidates must be comfortable with overnight travel to effectively manage and foster relationships with key accounts across the Northeast region.

Axon offers its Key Account Leaders a competitive salary, uncapped commissions, a robust 401(k) match, and a comprehensive benefits package including medical, dental, vision plans, paid parental leave, and wellness support, among others. The company also focuses on creating a work environment that promotes professional and personal growth.

While prior experience in law enforcement or public safety is preferred, it is not an absolute requirement for the Key Account Leader position at Axon. Candidates with a strong sales background and the ability to learn about public safety solutions are encouraged to apply.

In answering this question, focus on your previous roles involving SaaS and Cloud sales. Highlight specific achievements, metrics, and how you navigated complex customer needs. Use examples to demonstrate your understanding of the sales process and how you effectively communicate value to clients.

Discuss your approach to client relationships. Talk about techniques you use to engage with clients, understand their needs, and develop a long-term partnership. Bring in examples where your relationship-building skills led to higher customer satisfaction or revenue growth.

Describe a few key strategies you implement to assess account revenue and identify growth opportunities. Tying in tools like Salesforce or discussing data-driven decision-making will demonstrate your organizational abilities and attention to detail.

Outline your strategies for overcoming objections. Use an example of a challenging situation you've faced, explaining how you listened to the client’s concerns, adjusted your approach, and ultimately provided a satisfactory solution.

Take this chance to express your understanding of Axon’s mission to protect life and their commitment to promoting justice and equity. Relate how these values resonate with your professional ethos, demonstrating your alignment with the company culture.

When discussing a successful strategy, include details such as the goals you set, the implementation plan, and the results achieved. Show your ability to collaborate with a team and measure success through specific metrics.

Explain your approach to simplifying complex solutions for different audiences. Give examples of how you tailor your communication style to engage technical and non-technical stakeholders effectively.

Discuss your time management methods and how you prioritize based on account potential and relationship status. Sharing planning tools or approaches, and any software you've used can illustrate your organized approach.

Reflect on your personal motivations and how they align with your work ethic. Whether it’s the thrill of closing deals, helping clients, or achieving team goals, conveying your passion for sales can greatly impress interviewers.

Present a thoughtful strategy that emphasizes understanding the prospect's needs, building trust, and demonstrating how Axon's solutions can improve their operations. Use examples where you've successfully converted challenging prospects in the past.