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Account Manager, One Platform Ad Sales- Universal City image - Rise Careers
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Account Manager, One Platform Ad Sales- Universal City

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Work with the driven and highly motivated One Platform Ad Sales organization of NBCUniversal, one of the world’s leading media and entertainment companies. The Account Manager role is a strategic partner to Clients & Sales Account Executives.

This position is responsible for managing and growing NBCU’s partnerships with Advertisers and ultimately enabling our clients to reach their business objectives. You will play a key part in ensuring campaign success & communicating key campaign learnings to better support our clients.

As an Account Manager, you will:

  • Play a critical role within our fast-paced Ad Sales team to support the full sales cycle, spearheading proposals through execution
  • Be responsible for managing & developing client relationships
  • Proactively identifying strategic approaches for new or incremental opportunities as well as upselling products and services
  • Contribute to revenue, advertiser education & advertiser satisfaction through establishing and building trusted client relationships
  • Deliver a best-in-class partnership experience for NBCU advertising clients and their campaigns
  • Maintain a high standard of operational excellence while executing effective, performance-driven campaigns
  • Leverage your strong communication skills and attention to detail are required, as well as a focus on continual improvement and learning

Responsibilities include, but are not limited to:

  • Building and managing relationships with existing and potential new clients and agencies through routine communication; actively grow industry relationships in order to gain marketplace intelligence
  • Synergistically work cross-functionally with internal teams to drive incremental revenue and increase advertiser satisfaction (Sales, Client Partnerships, Streaming & Data Products, Content Partnerships, Planning, Marketing, Research, Operations, etc.)
  • Support day-to-day client deliverables across the pre-sale and post-sale lifespan of campaigns. Lead communication for all internal deliverables related to client and sales support
  • Collaborate with a diverse group of internal cross-functional teams including Pricing, Inventory, Ad Ops and Measurement to ensure successful campaign executions and troubleshoot client issues
  • You not only analyze data to understand trends, you clearly communicate the “why” behind results and deliver actionable insights & recommendations to both internal and external partners 
  • Develop campaign strategies and audience targeting recommendations 
  • Maintain up-to-date knowledge of NBCU features and audience trends, and serve as an external product expert, educating clients on new and existing ad solutions and advising on best practices to achieve advertiser KPIs

Qualifications

  • 3+ years Planning and/or Account Management/Client Service experience in the media industry
  • Experience contributing to revenue, advertiser education, & advertiser satisfaction
  • Passion for data, process, customer success and working cross-functionally with stakeholders
  • Ability to foster strong internal and external relationships. 
  • Excellent interpersonal and client communication skills; experienced presenter and negotiator 
  • Self-starter; ability to work very independently as well as collaboratively
  • Deadline-driven and process-oriented personality. Comfortable working in the fast-paced, dynamic and growing business  
  • Strong analytical reasoning and problem solving skill
  • Experience contributing to revenue, advertiser education & advertiser satisfaction

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $85,000 - $105,000 base + sales incentive commission eligible 

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

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Average salary estimate

$95000 / YEARLY (est.)
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$85000K
$105000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Account Manager, One Platform Ad Sales- Universal City, NBCUniversal

As an Account Manager at NBCUniversal’s One Platform Ad Sales team, you’ll be stepping into a vibrant and innovative landscape where creativity meets technology at one of the leading media and entertainment companies in the world. Your primary pathway will be managing and nurturing partnerships with Advertisers, ensuring they not only reach but exceed their business objectives. In this dynamic role, you’ll support the entire sales cycle, from crafting strategic proposals to executing high-performing campaigns. What’s key here is the relationship - you’re going to build and foster strong connections with both existing clients and potential new partners. The role is all about strategic thinking, offering solutions that resonate, and delighting clients with quality service. You’ll collaborate across various internal teams, gathering insights to help steer successful campaigns and satisfy advertiser goals. Communication skills are a must, as you'll distill complex data into actionable strategies that resonate; your knack for clarity will help in educating clients about NBCU's rich offerings. So if you’re passionate about media, thrive in a fast-paced environment, and love to engage with clients, this position at NBCUniversal is calling your name. With a salary range between $85,000 to $105,000 plus commission, and a supportive workplace culture that promotes diversity and inclusion, it’s an incredible opportunity to take your career to the next level.

Frequently Asked Questions (FAQs) for Account Manager, One Platform Ad Sales- Universal City Role at NBCUniversal
What are the primary responsibilities of an Account Manager at NBCUniversal?

The Account Manager at NBCUniversal focuses on managing and growing partnerships with Advertisers, ensuring campaign success, and building trusted client relationships. This involves supporting the entire sales cycle, developing client strategies, and collaborating cross-functionally with internal teams to drive revenue and client satisfaction.

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What qualifications are needed for the Account Manager position at NBCUniversal?

To qualify for the Account Manager position at NBCUniversal, candidates should possess a minimum of 3 years in Planning and/or Account Management within the media industry. Strong interpersonal skills, problem-solving capabilities, and a passion for customer success are also essential for this role.

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How does the Account Manager contribute to revenue at NBCUniversal?

The Account Manager at NBCUniversal contributes to revenue through strategic upselling of products and services, managing client relationships proactively, and delivering effective campaign insights that meet advertisers' key performance indicators. Their work directly impacts both client satisfaction and company revenue streams.

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What is the work culture like for an Account Manager at NBCUniversal?

NBCUniversal fosters a dynamic work culture emphasizing diversity, equity, and inclusion. As an Account Manager, you’ll be part of a collaborative environment where your voice matters. The organization values growth, continuous learning, and building strong partnerships within the team and with clients.

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What kind of training or support does NBCUniversal offer to Account Managers?

NBCUniversal provides robust support and training for Account Managers, including ongoing education about NBCU's features, audience trends, and product offerings. The organization ensures that Account Managers are equipped with the knowledge and tools needed to be successful in their roles and to effectively educate clients.

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Common Interview Questions for Account Manager, One Platform Ad Sales- Universal City
How do you prioritize tasks when managing multiple client accounts as an Account Manager?

When managing multiple client accounts, it's crucial to assess which tasks have the most immediate impact on campaign success or client satisfaction. Prioritize based on deadlines, client importance, and revenue potential. Utilizing project management tools can help in keeping your tasks organized.

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Can you discuss a successful campaign you managed and the outcome?

Share a specific example where your strategic planning and execution of a campaign led to exceeding client goals. Be detailed about your role in the planning, implementation, and the metrics that signify success. Ensure to highlight any collaboration with cross-functional teams that contributed to the win.

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What strategies do you use to build rapport with your clients?

Building rapport with clients begins with understanding their business and communication style. Regular check-ins, active listening, and personalizing your approach are essential strategies. Show genuine interest in their challenges and provide tailored solutions that align with their business objectives.

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How do you handle difficult conversations with clients regarding campaign outcomes?

When faced with tough conversations about campaign outcomes, transparency is key. Prepare to discuss the data and what factors led to the results. Emphasize your commitment to finding solutions, learning from the experience, and enhancing future campaign strategies.

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What tools or software are you familiar with that aid in account management?

Discuss any CRM tools, project management software, or analytics platforms you’ve used that help in tracking campaigns, managing client communication, and analyzing data. Show how these tools have previously assisted you in managing your accounts effectively.

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Describe a time when you successfully upsold a product to a client.

Provide an example where you identified a client need and matched it with an additional service or product. Explain how you presented the upsell, addressed any concerns, and ultimately how it benefited the client in achieving their goals while also contributing to your revenue targets.

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How do you stay updated on industry trends and changes?

I stay updated on industry trends through various channels, including online publications, webinars, and attending industry conferences. Networking with peers also provides valuable insights into emerging trends that can affect client strategies and account management.

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What’s your approach to cross-functional collaboration?

Collaboration is vital in achieving client success. I prioritize clear communication and ensure that all stakeholders understand project goals. Building strong internal relationships means approaching team members with respect and valuing their input throughout the process.

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How do you assess client satisfaction?

Assessment of client satisfaction can involve regular feedback sessions after campaigns, surveys, or informal check-ins. Understanding their experiences directly can highlight both strengths and areas for improvement, ensuring that we meet or exceed their expectations.

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What do you think is the key to a successful campaign?

The key to a successful campaign lies in thorough planning, clear communication, and continuous optimization. Setting clear objectives from the start, monitoring campaign performance in real time, and being agile to make necessary adjustments are all critical elements.

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We are in business to create and deliver content so compelling it entertains, informs and shapes our world. We believe that the talent, creativity and diversity of our people are our greatest resources. We take our business seriously, but do no...

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DATE POSTED
December 12, 2024

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