Customer Relationship Manager - job 1 of 2

As a Customer Relationship Manager at Banner Bank, you will primarily ensure that clients receive excellent service when they interact with our banking professionals. This involves processing transactions accurately whether you are working as a teller or banker, identifying client needs, and recommending relevant products and services. Your role will also include enhancing the client experience through effective communication and nurturing relationships, which ultimately supports our goal of community engagement.

To qualify for the Customer Relationship Manager position at Banner Bank, candidates should have a minimum of one year's experience as a teller, particularly focusing on sales performance. Strong mathematical understanding, attention to detail, and excellent communication abilities are essential. Additionally, you should be adept at connecting with customers and providing outstanding service, which are vital for building loyalty and trust.

The application process for the Customer Relationship Manager position at Banner Bank is straightforward. It begins with submitting your application, followed by answering specific questions. Candidates will then take a brief test to understand their work approach. Successful applicants will have a phone interview with the recruiting team, followed by an on-site interview with key team members, and finally, a job offer if selected.

As a Customer Relationship Manager at Banner Bank, you can expect a comprehensive benefits package that includes competitive pay, with starting hourly rates between $18.00 to $19.00, plus potential incentives. Our benefits cover medical, dental, and vision insurance, as well as paid time off for vacations and health-related matters, retirement plans with employer matching, and even tuition reimbursement opportunities for eligible employees.

Banner Bank is dedicated to supporting the professional growth of its employees. As a Customer Relationship Manager, you can take advantage of up to $5,250 in tuition reimbursement annually to further your education and enhance your skills. Additionally, team members are encouraged to engage in continuous learning and development opportunities to stay ahead in their careers.

When answering this question, highlight your specific experiences as a teller, focusing on your sales achievements and customer interactions. Emphasize how these experiences have prepared you for a more holistic role in customer relationship management, such as developing personalized banking solutions and building long-term client trust.

In your response, provide specific techniques you use to connect with customers, like active listening and personalized communication. Share examples of how this rapport has led to better customer experiences and increased sales of bank products or services.

Here, you should provide a clear example of a difficult customer situation you navigated successfully. Discuss the strategies you used to address their concerns, and highlight the importance of empathy and problem-solving in maintaining positive client relationships.

Outline your approach to understanding client needs through effective questioning and active listening. Discuss how you would match these needs to appropriate banking products, ensuring you balance sales goals with ethical practices.

Share a specific story that illustrates your sales process and the strategies you implemented to achieve or surpass targets. Include metrics to quantify your success if possible, and emphasize the skills you utilized in the process.

Discuss how you assess workload and manage your time effectively. You can explain your method for determining urgent versus important tasks and how you keep customer service at the forefront of your priorities.

Highlight your belief in collaboration and effective communication as fundamentals for success within a team environment. Provide examples of how you have contributed to team success in past roles and how you envision contributing at Banner Bank.

Before the interview, ensure you research Banner Bank's core values. Articulate how your personal values resonate with theirs by providing examples of how you have practiced similar principles in your career.

Share your commitment to continuous learning by discussing resources such as industry publications, professional networks, or training programs you engage with to remain knowledgeable about banking products and market trends.

Express your enthusiasm for the role and the ways in which Banner Bank's mission aligns with your career aspirations. Discuss specific aspects of the bank or its culture that resonate with you.