Optical Lab Manager - Eyeglasses - job 3 of 5

The Optical Lab Manager at Eyeglass World is responsible for overseeing all lab operations, ensuring compliance with company policies, optimizing workflow, and maintaining quality and safety standards. This role includes supervising Lab Technicians, performing equipment maintenance, managing inventory, and providing top-notch customer service.

Candidates for the Optical Lab Manager position at Eyeglass World should have previous experience in a laboratory environment, strong leadership skills, and a good understanding of optical equipment. A commitment to customer service excellence and the ability to train and motivate staff are essential. Familiarity with safety standards in a lab setting is also important.

The Optical Lab Manager at Eyeglass World utilizes a 'Ready When Promised' production board to prioritize tasks and streamline operations, enabling the team to perform efficiently and meet the same-day service promise while maintaining high quality.

Eyeglass World provides comprehensive training programs and access to educational courses for Optical Lab Managers. Opportunities for professional growth and advancement within the company are prioritized, including regular performance reviews and coaching conversations.

As an Optical Lab Manager at Eyeglass World, you can expect competitive compensation, bonus potential, and a comprehensive benefits package that includes health and dental insurance, 401k with company match, paid personal time off, employee discounts on eyewear, and more!

To effectively manage a team as an Optical Lab Manager, I focus on clear communication, setting realistic goals, and providing ongoing training. Regular feedback and performance reviews help maintain motivation and accountability within the team.

To enhance customer service in the lab, I would encourage a culture of customer-first thinking, implement feedback systems to understand customer needs, and ensure that every team member is trained to provide prompt and courteous service.

In a fast-paced optical lab, I prioritize tasks by assessing urgency and impact, aligning them with customer expectations. Utilizing tools like the 'Ready When Promised' production board helps ensure we meet deadlines without sacrificing quality.

In a previous role, I encountered a conflict between technicians regarding workload distribution. I held a meeting to address concerns, encouraged open communication, and collaboratively created a more balanced approach to task assignments, improving team dynamics.

To ensure compliance with safety standards, I regularly train staff on protocols, conduct safety audits, and ensure all lab associates wear protective eyewear while monitoring lab conditions for any potential hazards.

I regularly check in with team members, conduct performance evaluations, and assess their work on various tasks to identify strengths and areas for improvement. This allows me to tailor training to their specific needs, promoting ongoing development.

When equipment malfunctions occur, I address the issue immediately by performing any necessary maintenance and informing the General Manager and team about potential delays. I also keep a checklist for routine checks to minimize future issues.

I maintain inventory by conducting regular audits, monitoring usage patterns, and ensuring we always have the necessary supplies on hand. Collaborating with vendors for timely restocking ensures we can meet customer demands efficiently.

I am motivated by the opportunity to help people improve their vision and overall quality of life. Leading a team towards this common goal while ensuring personal and professional growth for each member is deeply fulfilling to me.

I partner with the Training Department to ensure all Lab Technicians receive comprehensive onboarding and continuous education. Regularly scheduled training sessions and hands-on demonstrations help reinforce their skills and keep them updated on best practices.