Banker (Teller) - job 1 of 2

As a Banker (Teller) at Banner Bank, your primary responsibilities will include providing excellent customer service, processing transactions accurately, and assisting clients with their financial needs. You’ll actively refer bank products and services to clients, ensuring their financial goals are met while working collaboratively with your team to create a positive banking experience.

To qualify for the Banker (Teller) position at Banner Bank, you need at least three months of relevant experience, which includes cash handling, client service, and sales. Previous teller experience is preferred. Additionally, strong organizational skills, effective communication abilities, and excellent customer service skills are essential to succeed in this role.

The compensation for the Banker (Teller) position at Banner Bank starts at $18 per hour and can go up to $24.90 based on experience. In addition to competitive pay, the bank offers a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, and a 401k plan with matching contributions.

The application process for a Banker (Teller) at Banner Bank is straightforward. It starts with a simple application, followed by a quick assessment of your work style. You will have a phone interview with a manager or recruiter, followed by an on-site interview with the manager and team members. If all goes well, you may receive a job offer!

Banner Bank is committed to ensuring that new Bankers (Tellers) receive thorough training to succeed in their roles. This includes on-the-job training that focuses on transaction processes, customer service best practices, and knowledge about the bank's products and services. Ongoing training and development opportunities are also available.

When answering this question, highlight your previous roles involving cash transactions, your attention to detail in counting and managing funds, and any specific protocols you used to ensure accuracy and security.

In your response, explain how you assess tasks based on urgency and importance, and provide examples of your time management strategies, like creating to-do lists or using scheduling tools.

Discuss your understanding of excellent customer service, focusing on aspects like active listening, empathy, and responsiveness to client needs. Share a specific instance where you provided exceptional service.

Provide a strategy for addressing difficult situations, emphasizing calmness, patience, and problem-solving skills. Share a past experience where you successfully managed a challenging customer interaction.

Discuss your knowledge of various banking products, such as checking and savings accounts, loans, and credit cards. If possible, relate any past sales experiences of these products in previous roles.

Talk about specific methods you use to double-check your work, such as reconciling balances or verifying transactions, and share how this commitment to accuracy has benefited your previous employers.

Share a specific story where you took the time to understand a client's needs and how that led to a long-term relationship. Explain the steps you took to maintain that relationship over time.

Convey your enthusiasm for working at Banner Bank by highlighting its values, community focus, and reputation. Discuss how this aligns with your career goals and passion for customer service.

Show your knowledge of Banner Bank's commitment to community service and philanthropy. Discuss how you value this aspect and are excited about potentially participating in or contributing to these efforts.

Discuss your methods for maintaining motivation, such as setting personal goals, finding fulfillment in helping customers, or enjoying team dynamics. Relate this back to the responsibilities of a Banker (Teller).