Baltimore City Community College Bookstore - Supervisor (part-time)

Introduction

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide.  We offer a retail environment like no other – uniquely focused on delivering essential educational content, tools, and merchandise within a dynamic retail environment on campuses of higher education.  Our teams interact directly with our customers including students, faculty, administration, alumni, and the general public to provide outstanding customer service to sell or rent books, general merchandise, and an array of products and services for an academic community all while being part of a company that is consistently rated as a great place to work - and where employees love what they do.

Overview

Barnes & Noble College is seeking a resourceful, driven, adaptable, and customer-focused team member to work varying or set schedules on a weekly basis year round as a part-time Technology Supervisor. A Supervisor for Technology works within the General Merchandise department of our stores to support the management team, serve as a resource for all departments, a model for customer service, a driver for sales, and a skillful problem solver for all things tech.

Responsibilities

As a Supervisor in the Technology division you will spend the majority of your time on the sales floor coaching and modeling Wow customer service.  You will help train and oversee the daily work activity of team members in the division to ensure their current on trends in products and technology.  You must be knowledgeable about the technology division and general store operations; provide outstanding customer service; help enforce loss prevention procedures; and ensure that the technology division is maintained and well merchandised.

Expectations:

• Spend the majority of your time on the selling floor delivering, coaching, and modeling exceptional customer service.
• Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
• Help resolve customer issues and complaints and escalating problems to the management team when necessary.
• Assist in the daily operation of the store in partnership with the management team and act as the Manager-on-Duty in the absence of the manager or at satellite locations. 
• Assist with assigning work and providing focused direction to team members to manage and accomplish multiple projects to ensure the proper execution of the workload.
• Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
• Part-time positions require availability to work on a weekly basis year round.  Schedules may be set or vary to meet the needs of the store.

Physical Demands:

• Frequent movement within the store to access various departments, areas, and/or products.
• Ability to remain in a stationary position for extended periods.
• Frequent lifting.
• Occasional reaching, stooping, kneeling, crouching, and climbing ladders. 

Maryland Pay Transparency Information (Only applicable in Maryland stores):Pay: Part-time Supervisor- Technology pay range $17.00/hour.

Benefits available include:

• Get paid sooner! Daily Pay earned wage access is available to all store employees.
• Employee Discount
• Paid sick time (accrued based on time worked)
• Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12 month period)
• Commuter Benefit

Eligibility for each plan may Include a waiting period and may require the employee to enroll during a stated eligibility period.

COVID-19 Considerations:

Our stores comply with all applicable federal, state and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications

• 2+ years’ experience in a retail setting preferred.
• Candidates must be a minimum of 18 years of age to be considered for employment. 
• High school diploma/GED preferred.
• Excellent customer service and communication skills needed to answer questions and explain features in simplest form to people of various backgrounds and skill.
• Tech savvy relative to various operating systems, software, and hardware.
• Strong interpersonal, communication, and troubleshooting skills.
• Basic reading, writing and accounting skills required.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement

Barnes & Noble College is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.