HVAC Service Tech III

The HVAC Service Tech III at Bernhard is responsible for troubleshooting, diagnosing, repairing, and installing HVAC, refrigeration, plumbing, and mechanical components. This means overseeing service projects from start to finish, ensuring customer satisfaction, and maintaining effective communication throughout the entire service process.

To apply for the HVAC Service Tech III position at Bernhard, candidates must possess a current technician license and verifiable experience in commercial HVAC services. An EPA certification is mandatory, along with effective communication skills and experience in various maintenance and troubleshooting tasks related to HVAC systems.

At Bernhard, the culture thrives on innovation, inclusion, and collaboration. The company values every team member's voice and encourages continuous professional growth and development. As part of the HVAC Service Tech III role, you will find a supportive environment that not only welcomes diverse perspectives but actively promotes a culture where employees can prosper.

Bernhard offers exciting growth opportunities for HVAC Service Tech III employees. With a strong commitment to continuous learning, employees have access to training programs that enhance their skills and career potential. Additionally, our emphasis on advancement means you can explore various roles and responsibilities as you grow within the company.

Safety is a top priority at Bernhard, and as an HVAC Service Tech III, you will be trained to promote and perform all aspects of safety procedures and policies. This commitment to safety ensures that you and your teammates work effectively in a secure environment while delivering excellent service to our customers.

When answering this question, share your specific experiences troubleshooting HVAC systems, detailing the types of systems you've worked on and the techniques you utilized. Include any noteworthy challenges you faced and how you overcame them to demonstrate your problem-solving skills.

In your response, it's important to highlight your familiarity with HVAC safety protocols, such as using Personal Protective Equipment (PPE), adhering to local and federal regulations, and following the company’s safety policies to prevent accidents and ensure your safety and that of others on the job site.

Discuss specific strategies you implement to ensure customer satisfaction, such as clear communication, follow-ups after service, thorough explanations of work performed, and actively addressing customer concerns. Providing examples of past experiences can make your answer stand out.

When answering, mention the specific HVAC systems you have experience with, such as commercial chillers or residential systems. You can also discuss any specialized training or certifications that underscore your expertise and comfort level with various systems.

Explain your systematic approach for maintenance checks, including the tools you use, the steps you take to diagnose issues, and how you ensure that all components are functioning properly. Mention any preventative maintenance techniques you advocate to enhance system longevity.

Highlight how you stay current with HVAC technology advancements, including any relevant training, certifications, or memberships in professional organizations. Additionally, mention how you apply this knowledge to your work to improve service delivery and efficiency.

Share a brief narrative about a challenging technical issue you faced in your previous role, focusing on the steps you took to diagnose the problem, the solution you implemented, and its successful outcome. Highlight your critical thinking and technical skills.

Discuss the importance of teamwork in HVAC service roles, highlighting how collaboration with fellow technicians, support staff, and customers leads to achieving operational efficiency, improved problem-solving, and enhanced customer satisfaction.

When discussing prioritization, explain your approach to assessing the urgency of each call, evaluating customer needs, and organizing your schedule. It's a good opportunity to mention any tools or systems you utilize to track and manage service requests effectively.

Highlight key qualities such as strong problem-solving skills, attention to detail, effective communication, and a commitment to customer service. Providing examples of how you have demonstrated these qualities in the workplace can reinforce your answer.