Job details

Operations Assistant

Who we are:

At Better Life Partners, we provide what it takes to heal from addiction. Wherever. Whenever.

We work alongside community-based organizations to meet our members where they are, no matter what recovery looks like to them. By combining virtual and in-person counseling, community support, and access to life-saving medication, we help people move beyond addiction to find belonging, love, and purpose.

If you’re looking to roll up your sleeves and meet hard challenges head-on, then we’re looking for you.

The role:

We are seeking a dedicated and motivated Operations Assistant who thrives in a dynamic environment and with a desire to build a diverse toolbox of healthcare operations skills. Reporting to the Sr. Program Manager as the “go-to person,” you will support the daily operations of the Maine healthcare team by performing administrative and operational tasks. We are looking for a self-starter who is eager to collaborate with different stakeholders and enthusiastic about all things healthcare operations!

This is a hybrid position. Services are provided both in-person and remotely. Unless otherwise agreed upon all candidates must reside in-market.

What you will do:

Assist in the collection, entry, and reporting of operational data
Prepare and maintain reports, spreadsheets, and presentations
Support the operations of the Maine’s Opioid Health Home Program
Create check-lists, user guides, workflow diagrams and other types of helpful tools
Identify and offer areas of improvement on current processes and workflow
Communicate and coordinate with different departments and teams
Support member facing initiatives and communications

You are a good fit if you have:

Associate or Bachelor's degree in related field preferred
2-3 years of operational and/or customer service experience
Strong knowledge of Google Suite and Microsoft Suite
Experience with data collection and organization
An affinity for precision and strong organizational skills
Ability to effectively work independently and as part of a team
Problem-solving skills with a bias towards action

It will also be great if you have:

Experience working with an EHR
Experience working at a healthcare start-up
Experience working with Medicaid and understand different payor nuances

Work location requirements

BLP operates in hybrid and remote work environments, which allows us to better meet our members and partners where they’re located. Candidates applying for this role must be willing and able to travel locally within the communities we serve and/or travel to onsite meetings as expected in coordination with their department and business needs.

When working from home, the requirements include:

Must have reliable internet service with a fast upload/download ability
Ability to ensure any protected health or proprietary data/information is not visible (or audible) to others in any work location
Must have a quiet space to speak to members, team members, or external partners with minimal background noise and distractions

$18.55 - $25.77 an hour

The actual compensation offered within the range, along with title and level, will be dependent on a variety of factors including, but not limited to, relevant experience, qualifications, skills, level offered, business requirements, and performance expectations. All full-time BLPeeps are also eligible for equity in the form of stock options to be invested in BLP’s growth and success!

In addition to a competitive compensation package, we’re offering the chance to be the change you wish to see in your community. Help us work toward a future where everyone can have a healthy life filled with belonging, love, and purpose.

We’re a recovery-friendly workplace that values family life, diversity, equity, and inclusion.

Average salary estimate

$46098.5 / YEARLY (est.)

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max

$38644K

$53553K

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What You Should Know About Operations Assistant, Better Life Partners

At Better Life Partners, we are on a mission to transform the way recovery is approached, and we need an Operations Assistant to join our dynamic team! As an Operations Assistant, you will be the backbone of our Maine healthcare operations, supporting our initiatives that restore hope and health to those on their recovery journey. If you're excited about wearing many hats and working in a fast-paced environment, this could be the perfect role for you. You'll collaborate with various stakeholders, assist in data gathering and reporting, and help keep our administrative tasks running smoothly. Your knack for organization and problem-solving will shine as you create checklists and user guides to make our processes even better. Plus, the hybrid work setup gives you the flexibility to work wherever you feel best suited. We're looking for someone with operational or customer service experience, a strong grasp of Google and Microsoft Suites, and a passion for making a difference in healthcare. If you're ready to take on challenges with a positive attitude and help our members find the support they need, apply today to join Better Life Partners, where your work can lead to remarkable change in people's lives!

Frequently Asked Questions (FAQs) for Operations Assistant Role at Better Life Partners

What responsibilities can I expect as an Operations Assistant at Better Life Partners?

As an Operations Assistant at Better Life Partners, you'll take on a variety of responsibilities that are central to our operations. This includes collecting, entering, and reporting operational data, preparing reports and presentations, and supporting the Maine Opioid Health Home Program. You'll also get the chance to create useful tools like checklists and user guides to streamline our processes, communicate with different teams, and enhance member-facing initiatives.