Job details

Front Desk Agent/GSSR - Full Time - Hampton Inn & Suites Dulles North

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals!

This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following Hampton Inn high standards of quality to ensure guest satisfaction.

Responsibilities:

Guest Service: Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows Hampton Inn guest service recovery program.
Financial Results and Cost Control: Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures. Drives sales and maximizes revenue by up-selling rooms and amenities. Hampton Inn procedures when handling cash and processing financial transactions. Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
Self/Workload Management: Produces required volume of work by planning, organizing and prioritizing work duties. Adheres to Hampton Inn general work rules and department procedures. Attends all required department and hotel meetings.
Safety/Risk Management: Maintains a clean and safe work area in compliance with Hampton Inn, brand, local, state and federal regulations. Follows all Hampton Inn procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.

Required Skills and Experience:

High school diploma or GED required.
1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
Ability to lift, push and pull up to 75 pounds on an occasional basis.

EEO AA M/F/Vet/Disabled

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Average salary estimate

$36000 / YEARLY (est.)

min

max

$32000K

$40000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Front Desk Agent/GSSR - Full Time - Hampton Inn & Suites Dulles North, B.F. Saul Company Hospitality Group

Are you ready to step into a rewarding role as a Front Desk Agent/GSSR at the Hampton Inn & Suites Dulles North? Join the B. F. Saul Company Hospitality Group, a leader in the hospitality industry with over 130 years of service. As a Front Desk Agent, you will be the welcoming heartbeat of our hotel, responsible for anticipating guest needs and delivering exceptional service every day. You will handle check-ins and check-outs with a smile, assist guests with reservations and requests, and showcase your knowledge of the hotel and local attractions. What's really exciting is the opportunity to contribute to a team of dedicated professionals who are all about creating memorable experiences. We take pride in our quality service standards, where each interaction is an opportunity to exceed guest expectations. In addition to providing guest service, you will also help drive financial outcomes by implementing effective selling techniques and maximizing room revenues. We ensure a supportive environment where your growth is a priority, and your contributions have a direct impact. Safety is paramount in your role, and you will maintain compliance with all regulations while following our emergency procedures. At the end of the day, it’s all about teamwork, passion, and helping guests feel at home. If you’re detail-oriented, thrive in a fast-paced environment, and have the hospitality spirit, we want to meet you!

Frequently Asked Questions (FAQs) for Front Desk Agent/GSSR - Full Time - Hampton Inn & Suites Dulles North Role at B.F. Saul Company Hospitality Group

What are the main responsibilities of a Front Desk Agent/GSSR at Hampton Inn & Suites Dulles North?

As a Front Desk Agent/GSSR at Hampton Inn & Suites Dulles North, you will be responsible for processing guest check-ins and check-outs, managing reservations, and responding to guest requests in a friendly and timely manner. You'll ensure the highest level of service is provided, assist guests with local attractions and hotel services, and contribute to team efforts to meet guest needs.