Customer Service Representative

As a Customer Service Representative at Blindster, you will be responsible for managing a high volume of interactions through phone calls, tickets, and chats. Your day will involve providing solutions and support to customers, ensuring that their inquiries are addressed promptly and effectively. You will also build rapport with customers, handle complaints, and stay updated with our product offerings. The goal is to make customer interactions pleasant and productive.

To qualify for the Customer Service Representative position at Blindster, candidates are preferred to have 3+ years of customer service experience and 2+ years of call-center experience. A high school diploma or GED is required. Additionally, proficiency in both Spanish and English, and familiarity with software like TalkDesk and ZenDesk are highly beneficial.

While 3+ years of customer service experience and 2+ years in a call center environment are preferred for the Customer Service Representative role at Blindster, we encourage candidates with a passion for helping others to apply. This role is an excellent opportunity for motivated individuals looking to break into the customer service field, as strong interpersonal skills and a customer-first attitude can make up for the experience gap.

At Blindster, the training process for our Customer Service Representatives involves one-on-one sessions conducted in our Houston office for the first 60-90 days. You will receive comprehensive training to equip you with the necessary skills and product knowledge. Following this training period, there will be opportunities for remote work negotiation for 1-3 days per week based on performance.

Blindster provides an attractive benefits package for its Customer Service Representatives, which becomes available after 60 days of employment. Benefits include paid time off, sick leave, medical, dental, and vision insurance, a flexible spending account, and a 401(k) plan with employer matching. This reflects our commitment to supporting our employees' overall well-being.

When faced with a difficult customer, it's important to remain calm and actively listen to their concerns. Show empathy by acknowledging their feelings, and then work towards providing a solution. Share your approach to maintaining composure and using effective communication to navigate challenging situations.

Provide a specific example showcasing your problem-solving skills, detailing the situation, your actions, and the positive outcome. Highlight your ability to remain resourceful and your dedication to customer satisfaction.

Discuss any prior experience with tools like TalkDesk, ZenDesk, or other customer service management systems. Talk about how you utilized these tools to enhance customer interactions and improve efficiency in your past roles.

Share your strategies for prioritizing tasks under pressure. Discuss methods like creating lists or using time management techniques to ensure important tasks are completed, while still providing excellent customer service.

Express your genuine interest in Blindster and its mission. Mention the aspects of the company culture or values that resonate with you, and how you believe you can contribute to their customer-first approach.

Explain your commitment to continuous learning and how you proactively seek out information about new product launches or changes. You could mention using internal resources or communicating with colleagues to stay informed.

Talk about your approach to communication—whether it's empathetic, clear, and concise. Provide an example of how your communication style has helped you connect with and assist customers effectively.

Share your personal definition of excellent customer service, emphasizing important values such as responsiveness, empathy, and effectiveness. Cite examples of how you've tried to embody these characteristics in previous roles.

Discuss your openness to change and adaptability in the workplace. Share strategies you have used in the past to adjust to new policies, ensuring that customer service remains uninterrupted.

Research and highlight specific aspects of Blindster's customer service or products that you admire and believe provide a competitive edge. This shows your engagement and understanding of the company's place in the market.