Senior Manager/Director, Strategic Operations (Operational Excellence)

The Senior Manager/Director, Strategic Operations at Blink Health is responsible for driving operational efficiency and implementing strategic initiatives across the organization. This includes developing and executing operational strategies, leading various projects to ensure alignment with the company's goals, identifying and solving problems related to Patient Services, utilizing data analytics for decision-making, and contributing to a culture of operational excellence. This role requires effective collaboration across departments and a deep commitment to enhancing the patient experience.

To qualify for the Senior Manager/Director position at Blink Health, candidates should have 10+ years of experience in operations, strategy, or process improvement, preferably in high-growth environments within the healthcare tech or pharmacy sectors. A Bachelor's degree in Business Administration, Operations Management, or a related field is required. Advanced degrees and certifications in Lean/Six Sigma are preferred. Ideal candidates will demonstrate exceptional problem-solving abilities, project management skills, attention to detail, and strong analytical competencies.

Leadership experience is critical for the Senior Manager/Director, Strategic Operations role at Blink Health. As a senior leader within the Patient Services Operations team, you will be responsible for guiding cross-functional teams, influencing stakeholders, and ensuring projects are executed to the highest standards. Your ability to foster collaboration and drive a culture of continuous improvement is essential for achieving operational excellence and advancing Blink’s mission.

Success in the Senior Manager/Director role at Blink Health hinges on a combination of analytical skills, project management expertise, and outstanding communication abilities. Candidates must be proficient in data analysis tools and have a deep understanding of operational excellence methodologies like Lean and Six Sigma. Strong problem-solving skills, attention to detail, and adaptability in a fast-paced environment also play a vital role in effectively meeting the challenges of this position.

Blink Health fosters a collaborative, mission-oriented culture where innovation and continuous learning are celebrated. As a Senior Manager/Director, you'll be an integral part of a team dedicated to improving health outcomes for patients in a fast-paced, dynamic setting. The company values diversity and inclusion and encourages employees to share ideas and contribute to the overall mission of making healthcare more accessible. Your role will not only impact the organization but also directly influence the lives of patients across the country.

When answering this question, highlight your knowledge and experience with Lean and Six Sigma methodologies. Share specific examples of how you have implemented these practices in previous roles to drive improvement and efficiency. Discuss the metrics you monitored and how your contributions led to measurable results.

To respond effectively, outline your approach to project management, emphasizing the importance of setting clear priorities based on organizational goals. Discuss tools or frameworks you use to track progress, collaborate with stakeholders, and ensure timely delivery without compromising quality.

Explain the importance of building relationships across different teams and departments. Provide examples of how you've successfully facilitated collaboration in the past, whether through regular meetings, shared goals, or effective communication strategies that align with the overall mission.

Utilize the STAR method (Situation, Task, Action, Result) to articulate your experience. Describe the challenge you faced, your assessment process, the solutions you proposed, and the positive outcome that resulted from your intervention. This method allows you to showcase your problem-solving skills effectively.

Speak to your familiarity with data analytics and reporting tools and how you've leveraged data to identify trends, bottlenecks, and areas for improvement in operations. Discuss specific instances where your data-driven approach led to better decision-making and enhanced operational performance.

Highlight the critical nature of effective communication in project management, from setting expectations to updating stakeholders on progress. Provide examples of how your communication style has contributed to successful outcomes and helped to overcome challenges during projects.

When answering, reflect on your approach to leading teams and driving performance. Discuss whether you lean towards being transformational, transactional, or servant leadership oriented. Provide examples of how your leadership style has positively impacted team dynamics and project outcomes.

Talk about your involvement in any process improvement initiatives, how you identified opportunities for enhancement, the methodologies applied, and the results achieved. Be specific about metrics you tracked to measure improvement and how the changes benefitted the organization.

Articulate your passion for the intersection of healthcare and technology, emphasizing your commitment to making a difference in patients' lives. Discuss any personal experiences or observations that have informed your desire to improve healthcare access and outcomes through innovative solutions.

Explain your approach to flexibility and adaptability in a dynamic environment. Share examples of how you've successfully navigated changes or uncertainty in operations, demonstrating your ability to pivot strategies while maintaining focus on overarching goals.