Senior Customer Success Manager - job 1 of 2
Skills
- Customer success management
- B2B SaaS experience
- E-commerce knowledge
- Analytical skills
- Project management
Responsibilities
- Act as the customer advocate and trusted advisor.
- Partner with customer leadership and delivery teams.
- Identify and foster opportunities for expansion within existing customer accounts.
- Collaborate cross-functionally with internal teams.
- Manage a portfolio of accounts.
- Provide proactive guidance and strategic recommendations.
- Drive customer retention by optimizing engagement.
Education
- Bachelor's degree preferred
Benefits
- Health Care including medical, dental, and vision insurance
- 401k Plan with employer contribution
- Flexible working hours
- Professional education budget
- Employee Assistance Program
Average salary estimate
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