Xfinity Retail Store Manager - Fondren

As an Xfinity Retail Store Manager at Blufox Mobile, your key responsibilities include leading a team of representatives to maximize sales, implementing effective sales practices, managing inventory, and ensuring high customer satisfaction through excellent service. You will analyze business performance and create strategies to achieve growth objectives while training and developing your team.

To qualify for the Xfinity Retail Store Manager position at Blufox Mobile, candidates should possess a high school diploma or equivalent and have 3-5 years of sales experience, preferably in wireless, cable, or retail sectors. Leadership skills and a proven track record in sales are essential for success in this role.

Blufox Mobile offers an attractive benefits package for Xfinity Retail Store Managers, including medical, dental, and vision plans, a 401k retirement plan, paid training, vacation time, and personal leave. Additionally, select stores provide opportunities such as the Blufox ESOP (Employee Stock Ownership Program) and the chance to participate in the Annual Blufox Winners Circle trip to Mexico!

To apply for the Xfinity Retail Store Manager position at Blufox Mobile, please prepare your resume highlighting your retail and sales experience along with a cover letter explaining why you are excited about the opportunity. Submit your application directly by contacting us through our official website or reaching out to our recruitment team.

Key skills for an Xfinity Retail Store Manager at Blufox Mobile include strong leadership capabilities, excellent sales acumen, effective communication skills, and a customer-centric approach. Additionally, proficiency in inventory management and knowledge of best cash handling practices is vital.

At Blufox Mobile, new Xfinity Retail Store Managers undergo comprehensive training programs designed to equip them with the necessary skills and knowledge to excel in their roles. This includes training on product offerings, sales strategies, company policies, and customer service excellence.

Blufox Mobile strongly believes in promoting from within. As an Xfinity Retail Store Manager, you will have numerous opportunities for advancement based on your performance, leadership capabilities, and commitment to achieving sales objectives within your store.

When managing a sales team as an Xfinity Retail Store Manager, I focus on fostering a collaborative team environment where open communication is encouraged. I believe in setting clear sales goals, providing regular feedback, and recognizing individual contributions to motivate and engage the team effectively.

Certainly! In my previous role, I developed a sales strategy that involved targeted promotions tied to customer behavior analysis. By leveraging data insights, we offered tailored promotions to specific customer segments, resulting in a notable rise in sales and customer engagement.

To gauge the performance of my store, I closely monitor key metrics such as sales figures, Net Promoter Scores (NPS), inventory turnover rates, and customer transaction volumes. These metrics provide a comprehensive view of both financial performance and customer satisfaction.

Handling negative customer feedback is crucial for improvement. I prioritize listening to the customer's concerns, empathizing with their experience, and ensuring prompt resolution. I also use the feedback as a learning tool for my team to refine our service offerings and prevent future issues.

In my previous positions, I have implemented systematic inventory management practices, ensuring proper tracking and forecasting to minimize stockouts or overstocks. I prioritize consistent inventory audits and collaborate closely with my team to manage stock levels effectively.

I once introduced a competitive sales incentive program that encouraged team collaboration and friendly competition. By aligning individual goals with team objectives and providing rewards for achieving targets, we not only met but exceeded our sales targets significantly that quarter.

Excellent customer service stems from empathy and understanding the customer's needs. I ensure my team is trained to actively listen and provide personalized solutions, creating memorable experiences that foster loyalty and positive word-of-mouth.

To achieve high Net Promoter Scores, I emphasize the importance of every interaction by mentoring my team to deliver exceptional service consistently. We conduct regular training sessions to refine our communication skills and reinforce the significance of customer satisfaction as our top priority.

My leadership style is a blend of transformational and participative approaches. I believe in inspiring my team by setting a vision and encouraging contribution from team members, fostering a sense of ownership and collective responsibility within the store.

I am particularly drawn to the opportunity at Blufox Mobile due to its reputation for fostering employee growth and satisfaction. The chance to lead a dynamic team in the evolving telecommunications industry while enjoying the added benefits, such as the ESOP program, aligns perfectly with my career aspirations.