Client Processing I - Fraud Detection

As a Client Processing I - Fraud Detection at BNY, your primary responsibilities involve conducting timely reviews of potential fraud cases, making informed decisions, and interacting with clients to address their concerns. You'll multitask effectively while adapting to the ever-changing fraud industry, showcasing your analytical skills and professionalism along the way.

To qualify for the Client Processing I - Fraud Detection role at BNY, you should have a bachelor’s degree or equivalent experience and preferably 0-3 years of work experience. Strong proficiency in Microsoft Office Suite, along with exceptional verbal and written communication skills, is essential for success in this position.

The Client Processing I - Fraud Detection position at BNY operates on a hybrid schedule. You are required to work in the office three days a week, with flexible options for remote work on the remaining days, creating an appealing work-life balance.

Success in the Client Processing I - Fraud Detection role at BNY requires strong analytical and problem-solving skills, the ability to triage fraud situations, and effective communication skills to engage with clients and internal teams. Being adaptable to changing scenarios in the fraud sector is also vital.

BNY offers a comprehensive benefits package for the Client Processing I - Fraud Detection role that includes competitive compensation, health and wellbeing programs, flexible resources for personal growth, generous paid leave, and opportunities for volunteer time to support moments that matter.

In answering this question, focus on a specific instance where you faced a challenging or urgent fraud case. Highlight your decision-making process, the factors you considered, and what the outcome was. This showcases your analytical skills and ability to calmly handle pressure.

To effectively address this question, mention specific resources you rely on, such as industry publications, webinars, and professional associations. Explain your commitment to continuous learning to ensure you remain proactive against emerging fraud tactics.

Share examples of how you prioritize tasks and manage your time effectively. Discuss tools or techniques you use for staying organized, and mention how your adaptability enables you to handle unexpected changes without losing focus.

Detail your approach to communication, emphasizing empathy, active listening, and professionalism. Provide an example of how you would deliver potentially distressing information, while reassuring the client and confirming the next steps in a supportive manner.

Discuss any specific software, databases, or analytical tools you have experience with. If you lack direct experience, mention your willingness to learn and adapt to new technologies quickly, emphasizing a positive attitude towards training and development.

Reflect on your skills, experience, and passion for working in fraud detection. Highlight how your values align with BNY's culture and commitment to excellence, underscoring your dedication to contributing positively to the team.

Describe your attention to detail and methodologies you follow to confirm the accuracy of your reviews. Mention any checklists, verification processes, or collaborative strategies you employ to ensure thoroughness in your work.

Share a collaborative experience where your teamwork contributed to solving a significant problem. Discuss your role in communication and problem-solving, highlighting your ability to work well with others toward a common goal.

Outline your perspective on current industry challenges, such as evolving fraud tactics or regulatory changes. This demonstrates your understanding of the sector and your ability to think critically about potential solutions.

Explain your methods for managing stress, such as time management, prioritization, or taking breaks. Share how you maintain a positive outlook and focus on solutions, which is critical in the fast-paced environment of fraud detection.