Repair Technician: Roofing, Siding, Gutters

As a Repair Technician at Bone Dry Roofing, your primary responsibilities include performing roofing, siding, and gutter repairs as detailed in the scope of work. You'll be the main point of contact for clients throughout the project, providing them with professional, honest communication. You're also responsible for estimating material needs, conducting after-hours emergency repairs if on rotation, and ensuring customer satisfaction through effective communication before, during, and after the job.

To qualify for the Repair Technician position at Bone Dry Roofing, candidates should possess a valid driver's license, have hands-on construction experience, and ideally, at least 5 years of roofing and gutter repair experience. While military service and Spanish language abilities are considered a plus, the key requirement is prior experience specifically in roofing. Strong oral and written communication skills, along with a willingness to use digital tools, are also essential.

At Bone Dry Roofing, Repair Technicians can expect a rewarding compensation package that includes 100% commission structure resulting in potential annual earnings between $55,000 to $75,000. Additionally, benefits such as medical, vision, and dental insurance, company-paid life insurance, a 401(k) plan with automatic contributions, paid time off, holidays, and company-provided vehicle and fuel are part of the offering, ensuring a supportive work environment.

The work environment for a Repair Technician at Bone Dry Roofing is dynamic and fast-paced. You’ll conduct repairs on various residential sites, working outdoors and sometimes on ladders, which requires physical strength and maneuverability. We foster a supportive culture that emphasizes teamwork, and you will have access to ongoing training and resources to help you succeed in your role.

Bone Dry Roofing is committed to the professional development of its Repair Technicians by offering various training opportunities that enhance their skills and knowledge in roofing, siding, and gutter repairs. Our management team actively supports technicians with on-the-job guidance and mentorship as well, creating an environment that encourages continuous growth and success.

When responding, highlight your passion for construction and helping homeowners. Emphasize your desire to work for a reputable company like Bone Dry Roofing that values professionalism and has a strong commitment to customer service.

Provide specific examples of roofing projects you've completed, detailing the skills you used and challenges you faced. This showcases your expertise and problem-solving abilities relevant to the Repair Technician role.

Discuss your approach to communication and problem-solving, emphasizing patience and empathy. Mention how you strive to understand the customer's concerns and address them promptly to ensure their satisfaction.

Describe your understanding of safety protocols, such as using harnesses, ladder safety, and ensuring the work area is clear of hazards. This shows your awareness of the importance of safety for yourself and others.

Explain your strategy for managing time and tasks effectively. Highlight your flexibility and organization skills that allow you to adjust your schedule as needed to meet customer needs.

Detail your familiarity with digital tools and apps that assist in project management, communication with clients, and invoicing. This demonstrates your ability to adapt to modern work environments.

Share your understanding of how exceptional customer service can enhance a company's reputation and lead to repeat business and referrals. Personal anecdotes can illustrate your commitment to customer satisfaction.

Discuss the importance of proactive communication and how you keep clients informed before, during, and after the project. Providing updates helps build trust and enhances the overall customer experience.

Express your eagerness to learn and grow within the field by highlighting your proactive approach to staying current with industry trends, attending trainings, or seeking guidance from experienced colleagues.

Identify key skills such as technical proficiency in roofing, strong communication abilities, critical thinking, and problem-solving skills. Explain how these contribute to successful project completion and customer satisfaction.