CRM Consultant

As a CRM Consultant at Worcester Bosch, you'll manage sales processes, participate in S/4 HANA roll-out projects, and analyze sales insights to optimize our IT work packages. Consulting the worldwide sales team on integrating new master data processes is crucial, alongside working closely with our Development Operations team on continuous improvements. Engaging with stakeholders and facilitating change management will be a key part of your day-to-day operations.

To thrive as a CRM Consultant at Worcester Bosch, candidates should possess a bachelor's degree in Business Administration, IT, or a related field. Additionally, significant experience in the consulting or trade sector, particularly pertaining to sales processes, is essential. Familiarity with SAP R/3 and SAP S/4 HANA is vital, along with CRM process knowledge. Strong team collaboration and communication skills are necessary to excel in this role.

The working environment at Worcester Bosch for a CRM Consultant is dynamic and cross-functional, set in an international context. You’ll engage with diverse teams and stakeholders, promoting collaboration and constant innovation. Expect some business trips (~20%) as you connect globally with teams, making your contribution impactful not just locally, but internationally.

Worcester Bosch offers an enticing benefits package for the CRM Consultant role, including hybrid working options, generous annual leave, and performance bonuses. You'll gain enhanced pension contributions, access to discounts, an employee assistance program, and well-being initiatives. Additional perks like a subsidized café, cycle-to-work schemes, and opportunities for personal development through training programs enhance the rewarding experience of working here.

As a CRM Consultant at Worcester Bosch, you play a pivotal role in enhancing the customer experience and streamlining sales processes. By integrating innovative solutions and ensuring effective communication among teams, you help the company maintain its status as the nation's favorite heating brand while also aligning with community support endeavors, thus contributing to a brighter future for home heating.

Be prepared to detail how your experience with CRM systems has equipped you to handle client data, sales processes, and how these experiences will benefit Worcester Bosch. Discuss specific projects where you facilitated system integration or improved user engagement.

Describe your project management strategy, focusing on prioritization, communication, and adaptability. Use examples from past roles at similar organizations to illustrate how you’ve successfully navigated challenges and kept projects on track.

Articulate the tools and techniques you prefer for data analysis. Highlight your experience interpreting data to make strategic recommendations and how this analytical skill will contribute to your work at Worcester Bosch.

Prepare to share an example that showcases your skills in stakeholder management. Explain how you navigated differing perspectives, maintained open communication, and achieved a shared objective, ensuring to connect this experience to the collaborative nature of the role at Worcester Bosch.

Demonstrate your understanding of the importance of cross-departmental collaboration. Discuss strategies you've implemented in past roles to foster strong partnerships, ensuring that both departments are working towards common goals.

Convey your belief in the importance of thorough training, communication, and user feedback when implementing new processes. Relate how your approach will benefit Worcester Bosch in aligning CRM initiatives with their operational goals.

Discuss strategies for managing change, such as involving stakeholders early, providing clear communication, and offering support throughout the transition. Relate how these methods can help mitigate resistance and facilitate smoother change integration.

Describe the resources you rely on for staying informed about industry trends, such as webinars, industry publications, or networking with professionals in the field. This demonstrates your commitment to continuous learning and improvement, crucial for the CRM Consultant role.

Share a project that posed significant challenges, explaining the hurdles faced, how you overcame them, and the resulting positive outcomes. This illustrates your problem-solving skills and resilience, qualities that are valuable for a role at Worcester Bosch.

Discuss the components of effective communication, such as clarity, active listening, and responsiveness. Provide examples of how you've fostered communication in past teamwork scenarios to ensure clarity and mutual understanding, particularly relevant for a role at Worcester Bosch.