Technical Support Coordinator

As a Technical Support Coordinator at Bosch Mobility Aftermarket, your primary responsibilities include collecting data for Field Technical Reports (FTR), facilitating communication between Toyota and Field Inspectors, and performing quality reviews of FTRs. You'll assist inspectors in capturing detailed Crash Data Retrieval (CDR) downloads and provide onboarding support for new inspectors, making sure they have access to the necessary tools and training.

To qualify for the Technical Support Coordinator role at Bosch Mobility Aftermarket, candidates should have experience in an automotive environment—such as dealerships, collision repair, or salvage yards—and possess a minimum of three years of technical writing experience. Familiarity with automotive OEM field engineering quality processes, customer complaint handling, and technical certifications (or related Associate’s Degree) are preferred.

At Bosch Mobility Aftermarket, the work culture is centered around the values of growth, enjoyment, and inspiration. As a Technical Support Coordinator, you will collaborate with a supportive team that encourages personal and professional development while enjoying your work with innovative automotive technology. Your contributions will directly impact our growth and the satisfaction of our customers.

Bosch Mobility Aftermarket provides an impressive range of benefits from DAY 1 for the Technical Support Coordinator role. This includes comprehensive medical, dental, and vision plans, life insurance, short- and long-term disability, paid time off, and a 401K with a generous company match. Additional perks include tuition assistance, annual bonuses, and discounts on Bosch products, ensuring you and your family are well taken care of.

Yes, the Technical Support Coordinator position at Bosch Mobility Aftermarket offers hybrid work flexibility. Candidates can work from home for part of the week, specifically two days, allowing for a better work-life balance while still collaborating effectively with the team.

When faced with difficult cases as a Technical Support Coordinator, it’s essential to remain calm and approach the situation methodically. Gather all necessary information from the Field Inspectors and use your technical expertise to analyze the issues. Rely on your problem-solving skills to guide them through the process, ensuring they feel supported and confident in resolving the issues.

In your response, highlight your specific experience with data collection methods relevant to automotive diagnostics, especially with Field Technical Reports (FTRs). Elaborate on any systems you’ve used for data entry and how you’ve ensured the accuracy and quality of the reports you’ve worked on, which aligns with the role at Bosch Mobility Aftermarket.

Share any familiarity you have with Toyota’s TQCN database, focusing on its relevance in automotive diagnostics and repair processes. Discuss how your experience, whether direct or indirect, has prepared you to efficiently utilize such databases in your role as a Technical Support Coordinator.

To ensure timely responsiveness, I prioritize communication and organization. I utilize effective time management practices and set reminders to check in with Field Inspectors regularly. By maintaining open lines of communication, I am able to quickly address their support needs, reflecting the timely responsiveness that Bosch values.

Describe specific automotive technical skills that are relevant to the Technical Support Coordinator position. Mention any hands-on diagnostic experience you have, your familiarity with automotive tools and software, and how your skills can enhance the support provided to Field Inspectors at Bosch Mobility Aftermarket.

When onboarding new inspectors, I focus on a structured approach that includes providing comprehensive training on systems, processes, and tools necessary for their role. I ensure they have access to relevant resources and regular check-ins to address any challenges, thereby fostering a confident and competent addition to the Bosch Mobility Aftermarket team.

Resolving customer complaints efficiently involves active listening and empathy. I would gather complete information from the customer, document the issue meticulously, and quickly escalate it if necessary. By communicating transparently with the customer throughout the process, I can provide timely resolutions that enhance their experience with Bosch.

Maintaining quality in technical reports involves a careful review process, checking for accuracy, completeness, and compliance with established guidelines. I give feedback to inspectors when necessary and ensure they understand the importance of precise documentation, which is vital for the credibility of the reports at Bosch Mobility Aftermarket.

When training someone new to automotive diagnostics, I would adopt a hands-on approach, ensuring the trainee is actively involved in practical examples. I would break down the information into manageable parts, encourage questions, and provide resources to further their learning. This fosters a supportive environment that promotes competence and confidence.

In your answer, express your passion for technology and innovation within the automotive industry. Discuss how being part of a team that contributes to the future of mobility excites you and how you find motivation in solving complex problems that ultimately improve automotive safety and efficiency.