Account Manager, Emerging Enterprise

The Account Manager, Emerging Enterprise at Braze is tasked with expanding customer relationships alongside Account Executives, proactively analyzing product usage to identify upsell opportunities and coordinating with various internal departments to drive engagement and adoption.

To succeed as an Account Manager, Emerging Enterprise at Braze, you should have at least 3 years of experience in Sales or Account Management, preferably in a quota-carrying role, alongside excellent communication skills and a strong understanding of SaaS applications.

For the Account Manager, Emerging Enterprise role at Braze, the starting salary range is between $80,000 - $89,000 per year, with an On Target Earnings (OTE) expectation of $160,000 - $178,000, inclusive of commission.

At Braze, the commitment to work-life harmony is evident through comprehensive benefits that allow flexible paid time off, career development opportunities, and family services designed to support all employees in their personal and professional lives.

The culture at Braze is described as collaborative, kind, and passionate, focusing on teamwork and high standards while also encouraging individual contributions and diverse perspectives, making it an ideal environment for the Account Manager, Emerging Enterprise role.

Discuss specific sales roles you've held, focusing on your quota-carrying experience and the strategies you employed to exceed targets, emphasizing your ability to build relationships with large enterprise clients.

Explain your methods for analyzing customer product usage, share examples of how you've successfully identified and acted on upsell opportunities in the past, and mention any tools you use for data analysis.

Outline your time management strategies, including any tools or frameworks you use to prioritize tasks based on impact and urgency, highlighting how you've successfully balanced multiple accounts in past roles.

Describe a situation where you worked cross-functionally to achieve a goal, detailing the specific teams involved, your role, and the positive outcome of that collaboration in enhancing customer satisfaction.

Talk about the resources and strategies you utilize to stay informed, such as industry blogs, webinars, and networking events, emphasizing how this knowledge has benefited your sales and client management strategies.

Highlight your communication techniques, like regular check-ins and tailored presentations, demonstrating how you adjust your messaging to suit the specific needs and goals of your clients.

Discuss how you actively seek and leverage customer feedback to improve the relationship and guide upselling strategies, providing examples of feedback you've acted upon in the past.

Share a specific example of a challenging client situation you've faced, describing how you approached it, what steps you took to resolve it, and the ultimate outcome.

Express your enthusiasm for Braze's culture, mission, and the opportunity to work with innovative SaaS products. Share personal values that align with Braze’s approach to customer engagement and team collaboration.

Outline the key performance indicators you focus on, such as revenue growth, client satisfaction scores, and retention rates, and discuss how these metrics contribute to your strategies for continuous improvement.