Description
Consistently recognized as a Top National and Colorado Workplace, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. Grand Timber Lodge seeks a Front Desk Associate I. This position provides front-line customer service to resort owners and guests and is responsible for front-desk tasks such as registering guests, responding to phone inquiries, assisting with guest requests, changing room assignments, and upholding resort policies. The application window closes on May 4th, 2025.
In 2018, based on anonymous employee feedback, the Denver Post named BGV the top large workplace in Colorado. In 2020, we were again ranked in the top five. In 2023 and 2024, USA Today recognized us as a national top workplace! BGV is all about Sharing Smiles, including putting smiles on the faces of our employees! Learn more about BGV, including our three-decade history of success, here www.breckenridgegrandvacations.com. The salary offered to the successful candidate will be based on job-related education, training, and experience. The salary offer will not be based on a candidate's salary history at other jobs, and by law, BGV will not seek information about salary history or applicant age. This position also includes BGV's Total Compensation package:
SUMMARY: This position provides front-line customer service to resort owners and guests and is responsible for front-desk tasks such as registering guests, responding to phone inquiries, assisting with guest requests, changing room assignments and upholding resort policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Including but not limited to:
MARGINAL DUTIES: Functions that are not considered essential to the job:
Requirements
QUALIFICATIONS: To perform this job successfully this position must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.COMPETENCIES / SKILLS / ATTRIBUTES: To perform the job successfully an individual should possess the following competencies, skills and attributes: Maintain expert knowledge and understanding of all computer programs and knowledge applicable to the position * Provide exceptional customer service and anticipate needs * Be empowered to make GRAND vacations * Pay attention to detail and demonstrate accuracy and thoroughness * Give and receive feedback and ask for clarification when necessary * Treat people with respect and consideration * Approach others in a tactful manner * Communicate clearly and persuasively in positive or negative situations and diffuse escalated interactions * Remain calm and empathetic in situations that can be challenging * Balance team and individual responsibilities * Take initiative and perform tasks without being asked * Support the team’s effort to succeed by giving and welcoming feedback, building morale and contributing to a positive team spirit * Stay informed on the company, home property, ski resort and town developments and communicate to others when necessary * Strive to build knowledge and skills, sharing expertise with others * Use equipment and materials properly * Observe safety procedures and report potentially unsafe conditions.EDUCATION/EXPERIENCE: Previous customer service experience preferred. COMPUTER EXPERIENCE: Intermediate working knowledge of Microsoft Office programs (Outlook, Word, Excel). Ability to type by touch, operate a personal computer and accurately record time worked, in the correct department, using the Company time keeping system.LANGUAGE ABILITY: Ability to speak, read, write and interpret in English. Ability to read and interpret business correspondence, instructions, memos, procedures, routine reports, rules and schedules. Ability to write business correspondence and notes in the system. Ability to effectively present information and respond to questions from guests, owners, other employees of the organization, managers, outside vendors and the general public. MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to calculate commissions, discounts, interest, percentages and rates. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
WORK ENVIRONMENT: The environmental conditions the employee will have exposure to:
Front Desk Associate Advancement Program: Front Desk Associates at BGV are eligible for advancement that starts after a minimum 90 days of employment. Reference Front Desk Associate II Testing Program for further details. Available upon request. Front Desk Associate II: Employees are eligible to become a Front Desk Associate II once they have all the skills of a Front Desk Associate plus the below skills:
Pay Range - $24-$27.63ESSENTIAL DUTIES AND RESPONSIBILITIES of FDA II: Including but not limited to:
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Family owned since 1984, Breckenridge Grand Vacations builds, markets, and operates luxurious resort properties. With a headcount over 650 we offer many career paths, including construction, marketing and sales, IT and software development, and al...
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