Billing Support Staff

As a Billing Support Staff member at Bright Harbor Healthcare, your key duties will include processing billing inquiries from clients and staff, generating monthly statements, assisting billing staff with tasks, reviewing insurance denials, managing client billing concerns, and maintaining organized and accurate records. Your role will be vital in ensuring efficient billing operations and delivering exceptional customer service.

Bright Harbor Healthcare requires candidates for the Billing Support Staff role to possess an Associate's Degree and at least one year of experience in a customer service role. Experience in behavioral health billing is preferred, but strong communication skills and the ability to work independently are also essential. These qualifications will help you thrive in our supportive team environment.

As a Billing Support Staff at Bright Harbor Healthcare, you can expect robust benefits including full medical, dental, and vision insurance, 12 paid holidays, sick days, personal days, accrued vacation, and company-paid life insurance. Additionally, you will have opportunities for training and education, as well as access to 403B plans with company matching.

No, the Billing Support Staff position at Bright Harbor Healthcare is a fully on-site role located in Bayville, NJ. This allows you to work closely with team members and engage directly with clients to ensure effective support and billing management.

Absolutely! Bright Harbor Healthcare values growth and development for its employees. As a Billing Support Staff, you will have access to opportunities for continuing education credits, public loan forgiveness, and tuition discounts from participating institutions, helping you advance in your career.

When answering this question, highlight any specific billing experience you have, especially in healthcare or behavioral health. Discuss the types of billing systems you’ve used and how they’ve prepared you for this role at Bright Harbor Healthcare.

Demonstrate empathy and communication skills by discussing your approach to resolving conflicts. Provide examples of past experiences where you successfully resolved client concerns, emphasizing your problem-solving capabilities.

Discuss your organizational skills and any specific tools or systems you’ve used in the past to keep accurate billing records. Mention attention to detail as a crucial factor in maintaining accuracy.

Identify challenges such as dealing with insurance denials and explain how you would approach these challenges at Bright Harbor Healthcare. Emphasize your proactive problem-solving attitude.

Highlight any formal training or hands-on experience you have specific to behavioral health billing. Discuss key concepts or regulations that are relevant in this field to showcase your knowledge.

Describe your time management skills and cite examples where you effectively prioritized tasks. You might mention using tools or techniques to stay organized and focused in a bustling workplace.

Emphasize the importance of providing excellent customer service as a Billing Support Staff member. Discuss how positive communication enhances the client experience and can lead to smoother billing processes.

Show your commitment to continuous learning by discussing resources you utilize to stay informed about billing practices, such as professional organizations, workshops, or online modules.

Provide a specific scenario where you had to take initiative to resolve a situation, detailing your approach and the outcome. Highlight critical thinking and resourcefulness in your response.

Share your passion for the healthcare field and desire to help clients effectively navigate their billing concerns. Mention your eagerness to contribute to the mission of Bright Harbor Healthcare and make a difference in the community.