Supervisor, Region Operations - job 1 of 2

As a Supervisor, Region Operations at Brightspeed, your key responsibilities will include managing daily operations for both outside and inside plant network services, overseeing technician teams, and ensuring the delivery of quality residential and business communications services. You'll also act as a crucial point of contact with contractors, driving issues to resolution, as well as focusing on employee training and development to enhance team skills and performance.

To catch the eye of Brightspeed as a Supervisor, Region Operations, you will need a Bachelor's degree or equivalent experience, alongside at least 4 years of experience managing teams in a telecom environment. Strong organizational skills, a solid understanding of installation and maintenance processes, computer skills in Outlook, Excel, and Word, and the ability to foster a team-oriented culture in compliance with union requirements are key qualifications.

Brightspeed emphasizes employee development significantly, particularly for Supervisors in the Region Operations role. You will have opportunities for coaching and mentoring while encouraging the same within your team. The focus on continuous improvement allows Supervisors to shape their team's skills to meet evolving service standards, directly contributing to growth and professional advancement.

The schedule for a Supervisor, Region Operations at Brightspeed will involve rotations and pager duty as needed. There may be instances of mandatory overtime and holiday work, meaning flexibility and availability are important in this role. However, this dynamic environment is essential to meeting the demands of our vital service areas.

At Brightspeed, as a Supervisor, Region Operations, you'll be part of a collaborative and inclusive culture that values diversity, equity, and inclusion. The company encourages bringing authentic selves to work, strives for continuous communication among team members, and celebrates successes, fostering a linked sense of community and purpose within the organization.

To manage a diverse team effectively, I would assess each team member’s strengths and areas for improvement. By offering tailored coaching and fostering an environment of open communication, I would ensure everyone feels valued and supported. Encouraging teamwork and knowledge sharing can also help raise overall performance and morale.

I once encountered a situation where a delay in delivery impacted our installation schedule. I quickly organized a meeting with the contractor to assess the gap, facilitated open dialogue, and worked collaboratively on a solution that kept the project on track while maintaining good relations.

I believe in recognizing team efforts regularly and celebrating milestones, however small. Implementing reward systems, holding team-building events, and encouraging feedback sessions contribute to building a positive environment where everyone feels motivated and engaged.

In a fast-paced environment, I prioritize tasks by assessing deadlines, project impact, and available resources. Establishing a clear communication channel allows me to delegate effectively, while regular check-ins with the team help to adjust priorities as needed. Staying organized with tools like task lists and calendars is also essential.

In my experience, I have found that approaching conflicts with transparency and a collaborative mindset yields the best results. Engaging in open discussions with union representatives to understand their concerns and finding mutually beneficial solutions helps maintain positive relationships and ensures compliance with union standards.

Ensuring safety and compliance involves thorough training in safety protocols, conducting regular safety audits, and fostering a culture where team members are encouraged to report hazards without fear. I also ensure ongoing training is available so that all team members are up-to-date on compliance requirements.

My approach to training involves a mentorship model, pairing new hires with experienced team members. This ensures that the new recruit receives comprehensive on-the-job training while promoting a team dynamic. I focus on fostering a supportive environment where questions are welcomed, accelerating their learning curve.

I would start by having a one-on-one conversation to identify the underlying issues affecting their performance. Based on this dialogue, I would create a performance improvement plan with clear goals and provide the necessary support and resources to help them succeed. Continuous follow-up is crucial to track their progress.

I rely on a combination of project management software, communication tools, and performance tracking systems. Tools like Excel for data tracking, customer relationship management systems for client interactions, and communication platforms like Teams or Zoom foster seamless collaboration and quick issue resolution.

I admire Brightspeed’s commitment to providing reliable internet and exceptional customer experiences, especially in underserved areas. Being part of a team that champions innovation and community connection resonates with my professional values, making this an exciting opportunity to apply my skills and contribute meaningfully.