Back Office Officer (Payments) with Arabic

As a Back Office Officer (Payments) at Capital.com, your main responsibilities include processing daily payment transactions, ensuring accuracy and timeliness. You will also coordinate with various departments like AML and Compliance, communicate with our payment providers, and liaise with banks to ensure smooth financial operations. Additionally, you will be expected to identify signs of financial crime and support banking transactions while taking on extra responsibilities based on the company’s needs.

To qualify for the Back Office Officer (Payments) role at Capital.com, you should have professional experience in a financial institution or fintech. Proficiency in Arabic is a must, along with intermediate English skills. You should also possess excellent attention to detail, the ability to multitask, and a flexible approach to shifting schedules. Being a team player in a dynamic environment is essential for success in this position.

Back Office Officers (Payments) at Capital.com can look forward to a comprehensive benefits package that includes 21 days of annual leave, private medical insurance, and opportunities for international team collaborations. You will also have access to state-of-the-art equipment, an employee referral program, and a volunteering program. Performance reviews are part of our commitment to your professional growth, ensuring that your hard work is recognized and rewarded.

In the role of Back Office Officer (Payments) at Capital.com, you play a vital part in supporting financial compliance. This includes identifying high-risk transactions that may indicate financial crime, such as money laundering and terrorist financing. Your ability to coordinate with various internal departments ensures that our payment processes meet regulatory standards and safeguards the integrity of our operations.

Capital.com fosters a vibrant company culture that values talent, initiative, and creativity. As a Back Office Officer (Payments), you'll be part of a dynamic team, collaborating on projects that drive innovation in the fintech space. Our environment encourages teamwork, and we strive to create a supportive atmosphere where everyone has the opportunity to contribute and thrive in their careers.

When answering this question, focus on specific payment processing tasks you have managed in previous roles. Highlight the systems you've used and how you ensured accuracy in transaction processing. Emphasize any experiences where you met tight deadlines and managed multiple transactions simultaneously.

Share an example of a high-pressure situation you've encountered and how you managed it. Discuss the steps you took to remain organized and focused on your tasks, and mention any techniques you used to prioritize your work under stress. This demonstrates your ability to maintain quality while handling pressure.

In your answer, explain your understanding of compliance requirements in the financial sector. Discuss specific procedures you follow to verify transactions, report suspicious activities, and collaborate with compliance teams. This shows that you prioritize adherence to regulations in your work.

Illustrate a past experience where you had to communicate with a payment provider. Highlight your approach to clearly explain the issue, the steps you took to resolve it, and any follow-up actions you managed. Effective communication is crucial in ensuring smooth operations and resolving conflicts.

Provide a brief overview of the tools and software you've used in previous roles related to payments. Mention any specific software that is recognized in the industry, which shows your familiarity with the technology relevant to the role at Capital.com.

Share a specific situation where you discovered a financial discrepancy. Discuss the steps you took to investigate the root cause and how you resolved the issue. This demonstrates your analytical skills and ability to ensure the accuracy of financial transactions.

Mention various resources you use to stay informed, such as industry publications, online courses, and webinars. Discuss your commitment to continuous improvement in compliance knowledge, which is essential for a Back Office Officer (Payments) role.

Describe your experiences in collaborating with individuals from different cultural backgrounds. Emphasize your adaptability and openness to varying perspectives, which is crucial for a dynamic international team like at Capital.com.

Convey your enthusiasm for the fintech industry and your admiration for Capital.com’s mission. Discuss how the company's innovative approach to finance aligns with your career goals and how you believe you can contribute to its success.

Highlight key skills such as attention to detail, problem-solving abilities, and effective communication. Provide specific examples that demonstrate how you have applied these skills in your previous roles, positioning yourself as a valuable addition to the Capital.com team.