Program Manager, Training & Enablement

The Program Manager, Training & Enablement at Brightwheel will establish and expand the Growth/Upsell enablement function, collaborate with leadership to develop training curriculums, facilitate training sessions, and utilize data analysis to track performance metrics. This role is pivotal in aligning training initiatives with business objectives and enhancing the effectiveness of customer success teams.

Candidates for the Program Manager, Training & Enablement role at Brightwheel should have 3-5 years of experience in a training or managerial role within a high-growth tech environment, as well as a proven track record of delivering impactful training programs. Strong data analysis skills, excellent communication abilities, and familiarity with AI coaching tools are also essential.

Success for the Program Manager, Training & Enablement at Brightwheel is defined by the ability to cultivate team talent, establish clear goals for training initiatives, and correlate improvements in performance metrics with training outcomes. Continuous evaluation and adaptation of training programs are key to ensuring ongoing effectiveness.

The salary range for the Program Manager, Training & Enablement role at Brightwheel is between $84,000 and $115,000, depending on experience and performance. This role also includes a competitive benefits package, ensuring a rewarding experience for our employees.

At Brightwheel, the culture is rooted in diversity, inclusivity, and a commitment to making a positive social impact. The company values collaboration and continuous improvement, creating an environment where every employee is encouraged to learn, grow, and contribute to the mission of enhancing early education.

To develop a training program from scratch as a Program Manager, I would begin by identifying training needs through data analysis and stakeholder interviews. Next, I would define clear objectives, choose appropriate training methodologies, and collaborate with subject matter experts to create content. Lastly, I would implement pilot sessions to gather feedback before full rollout.

Measuring the effectiveness of training programs involves tracking performance metrics before and after the training, conducting employee feedback surveys, and observing behavioral changes on the job. I prioritize correlating specific training initiatives with measurable improvements in productivity and engagement.

I have extensive experience with Learning Management Systems, having designed and implemented training programs using these platforms. My focus is on creating engaging content that is easily accessible to users, monitoring learner progress, and leveraging analytics to continuously improve the training experience.

I ensure buy-in from stakeholders by conducting thorough needs assessments and presenting data-driven recommendations that align with organizational goals. Engaging stakeholders early in the process and incorporating their feedback into program design fosters a sense of ownership and commitment.

In a previous role, unexpected changes in company structure required rapid adaptation of the training program. I quickly gathered feedback from participants and stakeholders, identified key areas needing revision, and redesigned the content accordingly to ensure relevance and effectiveness, maintaining high engagement.

Incorporating technology into training programs involves using digital tools like webinars, e-learning modules, and performance monitoring software. I leverage AI coaching tools to provide personalized feedback and support, ensuring that training is both modern and engaging.

To keep training engaging, I utilize interactive elements such as group discussions, hands-on activities, and real-life scenarios. I also encourage participant contributions to the learning process, creating a dynamic environment that fosters peer learning and retention.

Handling underperforming team members requires a supportive approach. I would conduct one-on-one meetings to understand their challenges, provide additional resources or personalized coaching, and set clear, achievable goals to encourage their progress while maintaining open communication.

I align training programs with business objectives by closely collaborating with leadership to understand key priorities. I then map training outcomes to these objectives, ensuring that the programs are not only relevant but also drive measurable results that contribute to the company’s success.

I believe I would be a great fit for the Program Manager role at Brightwheel due to my extensive background in developing training programs, my data-driven approach, and my passion for early education. I am committed to fostering a culture of continuous improvement and ensuring that each team member can thrive in our mission.