Customer Care Specialist I - Residential

Job Description: 

THIS IS MONDAY-FRIDAY, IN OFFICE POSITION 

Join Our Team as a Customer Care Specialist! 

At Sparklight and our Cable One family of Brands, we’re all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?  

As a Customer Care Specialist, you’ll be the face and voice of our company, helping customers both in person and over the phone. Your role will be key in delivering exceptional service and driving our growth. 

What You’ll Be Doing: 

• Engage with Customers: Welcome guests and handle inquiries with a warm smile, whether face-to-face, chat or on the phone. 

• Solve Problems: Tackle customer issues, provide accurate billing information, and resolve standard problems. 

• Drive Revenue: Secure new and incremental revenue by promoting our products and services. 

• Educate & Assist: Guide customers on using our products and help them navigate our services. 

• Follow-Up: Make sure every issue is resolved to our customers' satisfaction and keep improving our service. 

Core Competencies    

• Committed: Values each and every customer, while working hard to keep their business and support our communities.    

• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.    

• Proactive: Understand what our customers need and actively work to make their relationship with us seamless, easy, and rewarding.    

• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.    

What We’re Looking For: 

• Education & Experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn! 

• Skills: Outstanding communication, solid data entry, and computer skills. 

• Knowledge: Eager to learn about our products and stay up to date with what we offer. 

• Bilingual (English and Spanish)   

Pay Rate: 

• Hourly rate of $15.00 – $16.50.  We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry-level candidates and those with more experience. 

Benefits   

Cable One and our family of brands appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:    

• Medical, dental, and vision plans – start when you start!    

• Life insurance (self, spouse, children)   

• Paid time off (vacation, holiday, and personal/sick days)    

• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation 

• Group Legal plan with Identity Theft Protection   

Additional Perks     

• Tuition reimbursement (up to $5,250 on 1st year)    

• Annual community support to various organizations across the U.S.    

• Associate recognition & awards programs   

• Advancement opportunities    

• Collaborative work environment    

We’re an Award-Winning Organization!    

• Forbes’ “America’s Best Midsized Employers” 2021-2023 

Our Commitment   

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.    

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.   
   

Pre-hire Processes   

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.