As the pioneer and innovator of Quartz Surfacing solutions, Caesarstone sparked a revolution in the global market for countertops. As we continue to transform the surface industry through quality, passion and hard work, we are committed to building empowered teams and delivering a second-to-none customer experience.
Caesarstone proudly maintains a leading presence in more than 50 countries, with our global head office in Israel, along with four state-of-the-art manufacturing plants in the USA, Israel, and India. With our North American headquarters in Charlotte, NC, our teams reach across multiple regions across the USA and Canada.
At Caesarstone, we believe our employees are the backbone of our company. We are committed to hiring team members who are creative, innovative, dedicated and disciplined. We are a thriving company with a variety of career opportunities seeking forward-thinking professionals to join our team. We offer exceptional benefits, competitive salaries, and a compassionate and collaborative company culture. Come join our team!
Overview
The Retail Customer Experience (CX) Specialist is responsible for the Customer Experience in the retail showroom of the DCs, including order fulfillment activities by walk-in customers and through online orders. This role will be responsible for ensuring orders are processed and fulfilled with excellent customer service, in partnership with our sales and operations colleagues, with a primary focus on assisting all customers - internal and external - in a friendly and expeditious manner and educating customers on alternative solutions/materials as required.
Contribution
Facilitates quick, customer centric response to daily demands for retail and online order fulfillment, in support of company initiatives. Provide best-in-class customer service, as a clear differentiator from our competitors.
Key Responsibilities
Knowledge and Skills Requirements
WORKING CONDITIONS
The budgeted hiring range for this position is between $20-21 an hour.
Caesarstone US provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Caesarstone US complies with applicable EEO state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Caesarstone US expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Caesarstone US employees to perform their expected job duties is absolutely not tolerated.
We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion and welcomes and encourages applications from people with disabilities.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
OUR COMPANY VALUES
People First: We treat each other with fairness and respect, consistently provide opportunities for growth, and health and safety are our first priority.
Accountability: Together, we take ownership of our actions, business and future.
Innovation: We are committed to fresh thinking and breakthrough ideas that create value.
Winning Spirit: We are enthusiastic and foster a ‘can-do’ attitude in striving to be No 1. We are committed to excellence and share and celebrate our achievements.
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Join Caesarstone as a Retail Customer Experience Specialist in Jacksonville, Florida, and be a part of a trailblazer in the surface solutions industry! At Caesarstone, we believe in creating an empowering and collaborative environment where our employees thrive. In this role, you’ll be the friendly face of our retail showroom, managing the customer experience for both walk-in and online orders. With your exceptional customer service skills, you'll facilitate smooth order processing and fulfill customer needs efficiently. Besides taking and processing sales orders, you’ll have the chance to educate customers about our innovative products while troubleshooting any issues that arise. You'll collaborate closely with our sales and operations teams to ensure that every customer leaves with a smile on their face. Your keen problem-solving abilities and attention to detail will help maintain high service levels and quality standards. We value creativity and dedication, so if you’re someone who enjoys working in a team-oriented atmosphere and is committed to delivering the best experience for our customers, you might be the perfect fit! We offer competitive salaries and benefits, showcasing our commitment to our employees' well-being. Let's transform the countertop industry together at Caesarstone!
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