Product Designer

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change.

We are seeking a creative, analytical, and detail-oriented Product Designer to join our product team. As the Product Designer UX, you will represent the design leg of a team triad alongside product managers and developers. You will be required to advocate for the customer and follow user-centered design principles, with the ability to present concepts, flows, and user experiences clearly, and to justify design decisions that respect the constraints at hand. 

What you’ll be doing:

• Collaborating cross-functionally to embed in one or more of our product development teams, including outside of design like product managers, developers, and QA.

• Focusing on a single product with opportunities and expectations that you can assist in all areas of the product as you grow. 

• Reduce complex topics down to something clear, digestible, actionable, and accessible to general audiences.
• Demonstrate deep empathy with our customers in their many personas and roles. 
• Work with and maintain our Design Language & Design System. Collaborate to develop and deploy new design processes with our product teams.
• Create flow diagrams, wireframes, prototypes and detailed visual design.
• Use low-fidelity mocks of early UX concept designs to gather feedback through frank critique and rapidly iterate into high-fidelity mocks appropriate for developers to use. 
• Drive accessible and inclusive design across products.
• Use influence and persuasion skills with stakeholders outside design (product, marketing, engineering).
• Experience working in Agile Teams and the ability to bring a design perspective. 

We’re looking for:

• A strong portfolio that demonstrates your design skill, an understanding of user-centered design, and strong story-telling skills.
• Experience in improving and extending design systems for digital products. 
• A proven track record of working with agile software engineering teams to ensure accurate, high-quality design.
• Ability to work effectively in a remote-work environment.
• Experience with contact center management software or similar highly technical/enterprise domains.

• Bachelor’s degree or equivalent experience in related field.
• 3+ years of relevant professional experience.
• 1+ years of experience working with Figma, Adobe Creative Suite, Sketch, or similar tools.
• Working knowledge of modern UX development frameworks (not working inside them, but to have meaningful conversations with development about abilities and tradeoffs).
• Working knowledge of modern UX presentation layer frameworks and technologies, such as JavaScript, CSS, React, Angular, etc.

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.

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