Director of Product Management

As Calabrio expands globally, we are seeking a dynamic and visionary Director of Product Management to lead the development, innovation, and execution of our Calabrio ONE suite and Partner solutions. This senior leadership role will play a pivotal role in defining the strategic direction, vision, and roadmap for our product offerings, with a particular focus on AI-driven enhancements and solutions.

The ideal candidate will bring a blend of deep product management experience, advanced AI knowledge, and a passion for delivering innovative, secure, and reliable products that drive value for our customers, partners, and Calabrio’s business. This is a hands-on, strategic leadership position that requires both the ability to guide teams and execute product strategies while adapting to the rapidly evolving landscape of contact center industry and AI technology.

Key Responsibilities

• Customer Insights: Gather and analyze customer feedback and market data to guide product decisions and ensure relevance in the market. Conduct market research and competitive analysis to identify trends and opportunities.
• Product Strategy: Define and communicate the long-term vision and roadmap for C1 product and partner roadmap, ensuring alignment with company goals and market trends.
• Cross-Functional Leadership: Collaborate with engineering, sales, marketing, and customer success to deliver impactful products. Work closely with AI-focused engineering teams to ensure the product roadmap includes innovative AI features that address evolving customer needs and market demands.
• Product Lifecycle: Oversee the product lifecycle from ideation to delivery, ensuring timely and high-quality launches.
• Go-To-Market Strategy: Partner with sales and marketing teams to define positioning, messaging, and enablement for product success and highlighting AI-driven capabilities.
• Performance Metrics: Define and track KPIs to measure product impact, customer satisfaction, and business outcomes.
• Team Leadership: Lead and mentor a team of product managers and other professionals, fostering a culture of innovation and accountability.
• Manage product budgets and resources, ensuring alignment with strategic priorities and financial targets.
• Stakeholder Communication: Keep internal and external stakeholders informed of product vision, progress, and results.
• Exhibit classic product management skills around identifying market requirements, competitive analysis, driving differentiation, understanding use cases, defining value proposition, pricing, product life cycle management, exercising good judgement under pressure, setting prioritizations, etc., is key to success in this role.

Success Criteria:

• In-depth knowledge of AI technologies, including machine learning, NLP, and intelligent automation, with experience in applying these technologies to solve real-world problems.
• Exceptional strategic thinking and business acumen, with the ability to align product strategy with business objectives.
• Expertise in agile product development methodologies and cross-functional team leadership.
• Ability to analyze market trends, customer feedback, and competitive products to drive innovation.
• Strong communication, presentation, and interpersonal skills.

• 10+ years of experience in product management, with at minimum 5 years in leadership roles, preferably SaaS and AI solutions.
• Proven experience in managing complex product portfolios including AI driven solutions, ideally within enterprise software or workforce optimization products.
• Bachelor's degree in engineering, Computer science is a must. MBA or advanced degree is highly preferred.
• Significant experience in business and commercial management roles including business case and pricing for AI driven solutions is essential.
• Strong analytical and quantitative skills; data and fact-based decision.
• Hands-on experience in strategic planning and business case development

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Calabrio People are: Open, Clear, Ambitious, Accountable, Collaborative, Consistent  

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity.  Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work! 

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. ​ Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplace for 9 years in a row, a 2022 certified Great Place to Work UK, named one of BC’s Top Employers for 2023, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal.   

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.  

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing talentacquisition@calabrio.com. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information. 

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