Part Time Client Liaison

The Part Time Client Liaison at California Closets is responsible for a variety of key tasks including answering and directing phone calls, scheduling appointments for clients with Design Consultants, assisting customers in our showroom by providing product and service information, and maintaining a clean and appealing showroom environment. This role is pivotal in ensuring that we offer exceptional service, making sure clients feel welcomed and informed.

To be considered for the Part Time Client Liaison position at California Closets, candidates should have customer service experience in retail or hospitality settings, as well as familiarity with CRM software and Microsoft Office. A professional appearance and strong communication skills are essential, as is the ability to work independently and manage time effectively while multitasking.

The Part Time Client Liaison position at California Closets requires availability on Saturdays and two weekdays. This flexible schedule allows you to balance work with other commitments, while still playing a vital role in providing outstanding customer service in our Greenwich showroom.

California Closets offers a range of benefits for Part Time Client Liaisons including competitive hourly rates, potential for overtime, and a pathway for career growth towards an Installer position. Employees also have access to medical, dental, vision, and life insurance, along with a 401(k) plan with employer match.

At California Closets, we believe that teamwork is key to success. As a Part Time Client Liaison, you will work in a collaborative environment that encourages communication and support among colleagues. We prioritize creating exceptional client experiences, and every team member is empowered to contribute their knowledge and skills to achieving that goal.

When answering this question, emphasize how your customer service philosophy centers on understanding and fulfilling client needs, maintaining open communication, and creating a welcoming atmosphere. Share specific examples of how you've successfully enhanced client experiences in previous roles.

In responding to this question, it's important to demonstrate your conflict resolution skills. You could describe a situation where you successfully de-escalated a challenging interaction by listening actively, empathizing with the customer, and finding a satisfactory solution to their issue.

Explain the importance of maintaining professionalism, such as adhering to the company's dress code, ensuring your workspace is tidy, and presenting a positive attitude. Mention that first impressions are crucial in creating a welcoming environment for clients.

Discuss your time management skills and the strategies you employ to prioritize customer needs effectively. For instance, you might mention assessing the urgency of customer requests and ensuring that you communicate clearly with all clients about wait times.

Provide examples of how you've successfully managed appointment bookings in past positions, including the tools you used (like CRM software) and how you resolved scheduling conflicts to ensure smooth operations.

Demonstrate your knowledge of California Closets' offerings by elaborating on how you would engage a customer. Highlight how you would ask questions to understand their needs and share relevant product features and benefits that suit their requirements.

Share your familiarity with CRM systems, emphasizing how you've used them to keep accurate records of customer interactions, schedule appointments, and follow up with clients, as this improves overall service accuracy and efficiency.

Use the STAR method to illustrate a specific instance where your teamwork led to improved customer service or project success. Focus on your role, how you collaborated with others, and the positive outcome.

Discuss your organizational strategies, such as keeping a prioritized to-do list, utilizing digital tools for task management, and setting reminders to ensure that you keep track of various responsibilities during busy periods.

Express your enthusiasm for design and customer service, and explain how California Closets’ mission resonates with you. You might mention your admiration for their innovative products and the opportunity to help clients create inspiring spaces.