Job details

Customer Service Representative I

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About the Role

Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types.

Your Impact

- Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication. - Provides accurate, valid and complete information by using the right methods/tools. - Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution. - Keeps records of customer interactions, processes customer accounts and files documents. - Follows communication procedures, guidelines and policies. ESS - Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS - Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience. - Requires strong phone contact handling skills and active listening. - Good customer orientation and ability to adapt/respond to different types of characters. - Excellent communication and presentation skills. - Ability to multi-task, prioritize, and manage tasks effectively. - Works in a call center environment. We are providing the anticipated salary range for this role: $17.20 - $21.84 hourly.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $29.4 billion in global revenue, its parent company, Canon Inc. as of 2023 has ranked in the top-five overall in U.S. patents granted for 38 consecutive years†. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

-Employee referral bonus -Employee discounts -“Dress for Your Day” attire program (casual is welcome, based on your job function) -Volunteer opportunities to give back to our local community -Swag! A Canon welcome kit and official merch you can’t get anywhere else †Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#LI-KG1 #LI -HYBRID #PM19

Average salary estimate

$40649.5 / YEARLY (est.)

min

max

$35856K

$45443K

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What You Should Know About Customer Service Representative I, Canon U.S.A., Inc.

At Canon U.S.A., Inc., we're excited to invite you to apply for the position of Customer Service Representative I in Itasca! In this role, you will be the friendly voice our customers rely on—responsible for answering calls quickly and efficiently while providing top-notch service. You'll have the opportunity to engage with customers from all walks of life, helping them find solutions and guiding them through their inquiries. Whether it’s addressing their needs, documenting complaints, or following up to ensure everything is resolved, you'll play an integral part in our customer experience team. This position requires a strong ability to multitask and manage various customer interactions, maintaining accurate records and adhering to our communication guidelines. You'll be part of a supportive team that values respect, integrity, and collaboration, all while contributing to Canon's impressive reputation in digital imaging solutions. And let’s not forget, with a hybrid work schedule, you'll enjoy the right balance of in-office collaboration and at-home flexibility! If you have a high school diploma or equivalent and less than a year of relevant experience, we encourage you to bring your phone handling skills and positive attitude to our dynamic workforce. Ready to make an impact? Join us and see how fulfilling a career in customer service can be at Canon.

Frequently Asked Questions (FAQs) for Customer Service Representative I Role at Canon U.S.A., Inc.

What are the key responsibilities of a Customer Service Representative I at Canon U.S.A.?

As a Customer Service Representative I at Canon U.S.A., your primary responsibilities will include answering incoming calls, documenting customer interactions, providing accurate information, and ensuring that customer complaints are resolved promptly. You'll need to maintain a proactive approach to customer service, building relationships and trust through effective communication.