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Product Manager - Enterprise & Web

The Company

Cape was founded in early 2022 by Palantir and Anduril alums with deep expertise in privacy and national security. While running Palantir’s US national security business, our CEO became passionate about privacy and security on mobile devices. Our mission is to be a force for good in global wireless.

At Cape, we are not just another cellular service provider; we are the architects of a privacy-centric movement that starts with the devices in your pocket. We are building a cellular network that helps citizens, including those responsible for our nation’s security, regain control of their own data.

We believe that where we are, where we go, and whom we are with are among our most personal information and should be kept private. Privacy is not something you achieve by limiting yourself or by doing less, it is a set of features to be built so you can do more. We have raised money from Andreessen Horowitz and other top-tier VCs, and are excited to grow the team.

The Team

We are relentless builders, constantly pushing the boundaries of what's possible and bringing to life ideas that have never before existed. Innovation is at the core of everything we do. At Cape, we trust our team to deliver greatness and empower them to make a profound impact. As a member of our team, you will collaborate seamlessly with our diverse group of talented engineers and other team members, enjoying dynamic interactions with colleagues from across the organization.

The Role

Cape is looking for an experienced Product Manager to focus on developing web-based applications for enterprise and government clients. In this role, you’ll apply first principles thinking to reimagine perhaps the largest and most antiquated tech sector—telecom.  You will lead the strategy, development, and scaling of enterprise-focused web applications while ensuring differentiated privacy and security for our customers.

You will be responsible for contributing to product vision, strategy, and execution across Cape’s product lines. You’ll collaborate with cross-functional teams, including engineering, design, and marketing, to launch transformative products for both government and enterprise customers.

This role reports to the Head of Product. 

 

Here are some ways you’ll make an impact:

  • Map out, consolidate, and evangelize the product vision for Cape’s web-based applications and articulate how they help drive Cape’s mission of enhancing privacy and security for enterprise and government customers

  • Understand the different user personas, from CFO to CISO to program officer, who will use Cape’s web-based applications. Obtain customer feedback using various research methods to inform product development

  • Achieve industry-leading NPS

  • Solve hard, novel problems—like how to enable administrators to track phones, plans, and usage while maintaining our promise to protect individual privacy 

  • Establish tools, platforms, and processes that enable seamless collaboration and feedback loops between enterprise clients, internal teams, and stakeholders

  • Contribute to go-to-market strategies for enterprise clients, leveraging partnerships and integrations with key platforms and vendors

Are you the candidate we are looking for?

  • 4-7 years prior product management experience, preferably in web applications, SaaS, or enterprise software.

  • Strategic thinking and the ability to prioritize using frameworks that align with business objectives and technical constraints.

  • Ninja-level project and stakeholder management 

  • Strong written and verbal communication—this is the corollary of good stakeholder management; you have to be a great communicator

  • Intellectual curiosity and creativity—how can new technologies (AI, Web3, etc.) help us refashion telco service?

  • Prior experience in B2B research. Experience with enterprise client engagement, including conducting research to inform product decisions.

  • Experience and interest, either professional or personal, in privacy, cybersecurity, national security, and/or telecom is a plus

  • Technical knowledge of modern web technologies, familiarity with Figma for mock-ups, and working knowledge of SQL; Python is a plus.

  • Prior interest in privacy, cybersecurity, or telecom, and experience in these areas is a plus.

Competencies 

  • Strategic thinking: you are particularly sharp on distinguishing the critical from the important, and for applying the Pareto principle to focus on what’s most likely to move the needle.

  • Written & Oral Communication: you can write the model PRD as well as you can concisely express your position with a high-level audience

  • Management skills: you have successfully mentored and/or coached others

  • Product expertise: you apply first-principles, design thinking to arrive at novel approaches to old problems

  • Stakeholder management: you can manage and intermediate growth team expectations and engineering team constraints and requirements, and get everyone singing the same tune

  • Customer focused: you are focused on bring value for customers and solving customer’s problems and making the user experience best in class

  • Program management: telco is complex, with many moving parts and vendors, so everyone at Cape is a project manager. You will be able to wrestle shifting dependencies, unknown unknowns, and dynamic priorities into a timeline and project plan. 

  • Flexible and adaptable: you are agile, and ready for the rollercoaster that an early/growth-stage startup entails

Our Culture 

  • We are builders, and we choose to spend our time building things that matter. Many of our people have backgrounds in Defense Tech as well as the defense and intelligence community. We build to win.

  • We hire excellent people, give them outsized responsibility, and trust them to execute at a high level. Everyone here has a track record of solving hard problems throughout their careers.

  • We believe that personal privacy and national security interests are not inherently at odds, and can be reconciled via strong technology.

  • We believe that companies exist to build awesome things and take care of their people. Our benefits reflect that– top-tier health care, 401(k) matching, and a generous vacation policy (that we actually use).

  • We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Achieving diversity across these categories will serve to make our company stronger and our product better.

How to apply

Click the link below to apply.

We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes.

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CEO of Cape
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What You Should Know About Product Manager - Enterprise & Web, Cape

Cape is on the lookout for a talented Product Manager - Enterprise & Web to join our vibrant team in New York. Founded by experts from Palantir and Anduril, we're revolutionizing the telecommunications game with a sharp focus on privacy and security. In your role, you'll dive headfirst into web-based applications tailored for our enterprise and government clients. With 4-7 years of product management experience under your belt, you'll not only lead product development but also contribute to an innovative product vision that amplifies our mission to protect personal data. Your ability to distill complex ideas and strategies will be essential as you collaborate with engineers and marketing teams to bring groundbreaking products to market. Plus, your knack for understanding different user personas will help shape a seamless user experience while maintaining our privacy promise. At Cape, you won't just be part of a growing company; you'll be contributing to a privacy-centric movement that impacts users everywhere. We offer competitive benefits, a supportive culture, and the chance to work on something that truly matters. If you're ready to take on challenges with creativity and strategic thinking, then join us in making a difference in the world of tech!

Frequently Asked Questions (FAQs) for Product Manager - Enterprise & Web Role at Cape
What are the main responsibilities of the Product Manager - Enterprise & Web at Cape?

The Product Manager - Enterprise & Web at Cape is responsible for leading the strategy, development, and scaling of web-based applications tailored for enterprise and government clients. This includes mapping out the product vision, collaborating with cross-functional teams, ensuring differentiated privacy and security, and contributing to go-to-market strategies. Your role is crucial in shaping the experience of various user personas while delivering exceptional value to our clients.

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What qualifications are required for the Product Manager - Enterprise & Web position at Cape?

Candidates for the Product Manager - Enterprise & Web role at Cape should have 4-7 years of prior product management experience, preferably in web applications, SaaS, or enterprise software. Strong strategic thinking skills, project management abilities, and written communication are essential. A background or interest in privacy, cybersecurity, and modern web technologies will also set candidates apart.

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How does Cape ensure privacy and security in its web-based applications for enterprise clients?

At Cape, ensuring privacy and security is at the heart of our product management strategy. The Product Manager for Enterprise & Web will work closely with various teams to incorporate industry-leading privacy features into our web applications, helping clients maintain control over their data. Regular user feedback and research will inform these critical product decisions, ensuring our applications meet client needs while safeguarding personal information.

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What impact will the Product Manager - Enterprise & Web have at Cape?

The Product Manager - Enterprise & Web at Cape will have a significant impact by forming the backbone of our product strategy for enterprise-based solutions. You will help drive innovation and change in an antiquated tech sector, creating products that empower users to regain control of their data while achieving high customer satisfaction and NPS scores. Your work will directly contribute to Cape's mission of enhancing privacy and security across the telecom landscape.

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What is the work culture like at Cape for the Product Manager - Enterprise & Web?

Cape boasts a dynamic and innovative work culture that prioritizes collaboration, accountability, and personal growth. As a Product Manager - Enterprise & Web, you'll enjoy an environment where problem solving is encouraged, and diverse talent is valued. We are a community of builders who are passionate about technology, privacy, and making a meaningful impact, and we trust our team to execute at a high level and take on significant responsibilities.

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Common Interview Questions for Product Manager - Enterprise & Web
How do you prioritize features in your product roadmap as a Product Manager?

When prioritizing features, I utilize frameworks such as the MoSCoW method, which categorizes features into must-haves, should-haves, could-haves, and won't-haves. I focus on aligning with business objectives and user needs, ensuring that the features that deliver the most value and drive our mission of privacy and security are prioritized.

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Can you describe your experience working with cross-functional teams?

In my previous roles, I have worked closely with engineering, marketing, and design teams to ensure that every product aligns with our overall vision. Fostering open communication and collaboration allows us to iterate quickly and incorporate diverse perspectives, ultimately leading to better product outcomes.

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How do you gather user feedback to inform product decisions?

I engage with users through surveys, interviews, and usability testing to gather qualitative and quantitative feedback. Analyzing this data helps me to identify pain points and opportunities, leading to informed decisions in the product development process. Keeping communication lines open with users is essential for continuous improvement.

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What methodologies do you apply in your product management approach?

I primarily use Agile methodologies, focusing on iterative development and constant feedback cycles. This allows the team to rapidly respond to changes and incorporate feedback, ensuring that we remain aligned with user needs and market conditions while effectively managing project timelines.

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How do you measure success for a new product launch?

Success for a new product launch is measured through KPIs such as customer satisfaction (NPS), user engagement metrics, and achievement of business goals. I also analyze adoption rates and feedback during the launch phase to refine the product further and ensure it meets customer expectations.

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Describe a challenging problem you've solved as a Product Manager.

A challenging problem I faced involved integrating privacy features into an existing application without disrupting user experience. I worked closely with our engineering team to conduct a thorough analysis, and we implemented a phased rollout of features, gathering user feedback to fine-tune our approach along the way, leading to a successful outcome.

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What tools do you use for project management and collaboration?

I rely on tools like Jira and Trello for project management to track tasks and progress. For collaboration, I prefer using Slack and Confluence to facilitate effective communication between teams and document processes, ensuring transparency and alignment on project goals.

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How do you align product strategy with business objectives?

Aligning product strategy with business objectives requires ongoing collaboration with stakeholders to understand their goals. I regularly review KPIs and gather insights from market research to ensure our product initiatives directly support our overall business strategy while addressing customer needs.

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What trends in privacy and security do you believe will impact the telecom sector?

I believe that increased regulation, advancements in encryption technologies, and growing consumer awareness of privacy issues will significantly shape the telecom sector. Companies that prioritize user data protection and transparent practices will gain a competitive edge, fostering trust and loyalty from clients.

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How do you handle conflicting priorities among stakeholders?

When faced with conflicting priorities, I initiate discussions with stakeholders to understand their perspectives and underlying motivations. By employing a transparent prioritization framework, I can facilitate consensus, ensuring that we collectively align on objectives that yield the greatest impact for the company and our users.

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Our aim is to bring excellence to every customer we support, and continuously look into new ways we can add to and improve on what we provide for our clients. Through our values we will build a better business for the long-term and achieve our o...

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Full-time, on-site
DATE POSTED
January 15, 2025

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