Junior Disputes Officer

As a Junior Disputes Officer at Capital on Tap, your main responsibilities will include engaging with cardholders to address transaction queries, evaluating dispute claims, and investigating transaction details. You’ll compile and prepare case information for raising chargebacks in line with Visa's regulations, ensuring every aspect of the dispute process is handled with care and attention.

To qualify for the Junior Disputes Officer position at Capital on Tap, you should have at least one year of experience in the card or payments industry. Familiarity with FCA regulations is essential, as well as robust communication skills. A strong work ethic and the ability to work independently are also important traits to possess for success in this role.

Capital on Tap offers a vibrant and engaging work environment for Junior Disputes Officers. Based in Cardiff, you’ll enjoy a hybrid working model, spending three days a week at our office which features fun amenities like a pool table and communal spaces. The office culture emphasizes teamwork and inclusivity, making it a great place to thrive.

Capital on Tap is committed to the growth of its employees, providing various professional development opportunities. As a Junior Disputes Officer, you can access tailored training materials, participate in regular team reviews, and benefit from an annual learning budget to help you enhance your skills and advance your career in the financial services sector.

As a Junior Disputes Officer at Capital on Tap, you’ll enjoy a competitive starting salary of £26,000 and a plethora of benefits including private healthcare, a salary sacrifice pension scheme, and generous annual leave. Additional perks such as cycle-to-work schemes, enhanced parental leave, and a dog-friendly office make this role particularly enticing for those looking for a balanced work-life experience.

In your answer, highlight specific examples from your previous roles where you successfully managed disputes, detailing the processes you followed and any challenges you overcame. Use metrics if possible to quantify your impact.

Demonstrate your ability to remain calm under pressure. Give an example where you turned a negative customer experience into a positive one, focusing on your communication skills and problem-solving abilities.

Review and synthesize the key aspects of Visa’s Core Rules, especially in relation to chargebacks. Your response should reflect an understanding of how these rules impact your role and the importance of adhering to them in dispute resolution.

Express your alignment with Capital on Tap's mission to support small businesses and your enthusiasm for joining a company that fosters innovation and values inclusivity. Make sure to convey how this position fits into your career aspirations.

Frame your answer around a specific instance where you demonstrated accountability. Detail the steps you took to solve the problem, the outcome, and any lessons learned from the experience.

Discuss your time management strategies and tools you use to organize your workload. Emphasize your ability to assess urgency and importance while maintaining quality in your work.

Highlight the importance of collaboration in achieving effective dispute resolutions. Mention any experiences where teamwork led to successful outcomes, and your approach to working with diverse team members.

Identify key skills such as attention to detail, excellent communication, analytical thinking, and customer service orientation. Provide examples that illustrate how you possess these skills, and how they contribute to effective dispute management.

Discuss the resources you utilize to stay informed, such as subscribing to industry newsletters, attending webinars, or engaging in professional networks. Emphasize your commitment to ongoing learning.

Share your approach to communicating with cardholders effectively. Describe how you would guide them in providing the necessary information, while being empathetic and supportive to build trust.