People Operations Coordinator

As a People Operations Coordinator at Capital on Tap, your main responsibilities will encompass a wide range of functions that support the employee journey. From enhancing the onboarding experience for new employees to managing benefits programs and helping with employee relations, you'll play an integral role in shaping a positive workplace culture. You'll handle inquiries, maintain HRIS data, and assist in compliance audits, ensuring that everything runs smoothly and efficiently.

To excel as a People Operations Coordinator at Capital on Tap, candidates should have relevant experience in people operations. This includes hands-on experience in onboarding, benefits administration, and employee support. Additionally, being detail-oriented, organized, and possessing superb relationship-building skills are vital. Familiarity with HRIS systems like Bob and a collaborative mindset will also set you apart in this fast-paced environment.

At Capital on Tap, career development is a priority. As a People Operations Coordinator, you will be encouraged to take ownership of your projects, partake in new initiatives, and shape processes within the organization. The rapid growth of our company presents exceptional opportunities for you to expand your skills, advance your career, and contribute to innovative solutions in an empowering environment.

The onboarding experience at Capital on Tap is designed to be world-class. As a People Operations Coordinator, you’ll manage essential tasks to welcome new employees, ensuring all paperwork is in order and their IT needs are met. You will guide them through benefit programs and help them get acquainted with our workplace culture. This role ensures that every new joiner feels valued from day one.

At Capital on Tap, we have fostered a collaborative and vibrant workplace that balances productivity with a bit of fun! You'll find a dog-friendly office, complete with relaxing areas featuring a pool table and arcade machines. We're passionate about creating an inclusive environment where all team members feel empowered to bring their authentic selves to work while driving impactful results.

In answering this question, share specific examples of your previous work with onboarding, detailing the steps you took to ensure smooth integration of new employees. Highlight any systems or tools you used, as well as feedback from new hires that shows the positive impact of your work.

Use the STAR method (Situation, Task, Action, Result) to give a structured response. Describe a situation where you successfully managed multiple tasks, detailing your approach to prioritization, such as using a task-management tool or setting clear timelines.

Discuss your philosophy on conflict resolution, emphasizing empathy and open communication. Provide an example of a conflict you successfully managed, focusing on your active listening skills and efforts to find common ground.

Explain the processes you have in place to maintain accurate records and documentation. Discuss your attention to detail and how you collaborate with other departments to ensure all employee data complies with regulations.

Talk about specific HRIS systems you have used in the past, such as Bob, and how they contributed to efficiency in your operations. Mention your willingness to learn new tools and how you keep track of emerging technologies in HR.

Prepare to share a narrative where you identified inefficiencies in a process and successfully implemented changes. Focus on the steps you took, collaboration with colleagues, and the outcomes of the new approach.

Highlight your approach to clear communication and engagement. Discuss methods, such as informational sessions, newsletters, or an FAQ resource, that you have implemented to help employees understand and utilize their benefits effectively.

Illustrate your understanding of the importance of confidentiality in HR. Discuss specific practices you have adhered to, such as secure file management and restricted access, ensuring sensitive information is handled appropriately.

Mention tools you've used for gathering feedback, like surveys or exit interviews. Discuss your analytical skills in interpreting the data and how you've utilized that information to make necessary improvements in the workplace.

In answering this, express your alignment with the company's mission and values. Share how the role resonates with your career aspirations and your eagerness to contribute to a supportive and innovative work culture at Capital on Tap.