Quality Assurance Officer - FinCrime

As a Quality Assurance Officer at Capital on Tap, your primary responsibilities include conducting regular quality checks on the FinCrime team's performance, performing reviews of customer onboarding rules and alerts, and providing ongoing feedback to team members. You'll also develop structured training programs to address performance gaps and enhance the quality assurance processes in alignment with internal and regulatory standards.

To become a Quality Assurance Officer at Capital on Tap, you should have prior experience in a QA-related role or as a trainer, alongside a strong understanding of Financial Crime regulations. Your ability to make independent risk-based judgments in fraud or AML investigations is essential, as well as having excellent communication skills to effectively provide feedback to team members.

At Capital on Tap, we prioritize professional development for our Quality Assurance Officers by offering an annual learning and wellbeing budget. This enables our employees to invest in their skills and knowledge, ensuring they stay at the forefront of industry developments. Additionally, our culture encourages team members to grow and take ownership of their career progression.

The work environment for a Quality Assurance Officer at Capital on Tap is hybrid, with the expectation of being in the Cardiff office three days a week. You'll be part of a supportive team where creativity and problem-solving are encouraged, and you will have the chance to work in a dynamic setting that values inclusivity and empowerment.

Quality Assurance Officers at Capital on Tap enjoy a comprehensive benefits package that includes a competitive salary, private healthcare, annual leave, enhanced parental leave, an excellent pension scheme, cycle to work initiatives, and a dog-friendly office. Moreover, you can expect perks such as free snacks and drinks in the office, as well as access to therapy sessions, making it a rewarding place to work.

In your response, focus on your interest in the fintech industry and how Capital on Tap's mission to support small businesses resonates with you. Highlight specific skills or experiences that align with the role that demonstrate your genuine enthusiasm for contributing to the team.

When answering this question, provide examples of your previous roles and how you have applied your knowledge of Financial Crime regulations. Discuss any specific cases or situations you've handled that required compliance with these regulations.

Explain your systematic approach to conducting quality checks, focusing on the steps you take to ensure consistency and reliability. Share any tools or methodologies you've used in the past and how they have shaped your review process.

Outline your strategy for giving constructive feedback. Emphasize the importance of being empathetic, specific, and actionable in your feedback. Also, mention how you would identify the underlying reasons for their performance issues and form a supportive action plan.

Discuss your approach to performance metrics and how you analyze team outputs to find areas needing improvement. Emphasize the importance of regular reviews, one-on-one discussions, and an open feedback culture in facilitating your assessments.

Provide a concrete example of a process change you've implemented, detailing the steps you took to ensure buy-in from the team, how you measured success, and the positive changes that followed.

In your answer, highlight your time management skills and prioritization methods. Provide examples of how you've balanced efficiency and quality assurance while meeting deadlines, perhaps by outlining a particularly challenging project you successfully managed.

Discuss the importance of attention to detail as a critical trait for a Quality Assurance Officer. Explain how this trait affects the overall success of a quality assurance program and contributes to a culture of excellence within the team.

Share the resources you rely on to keep yourself informed, such as industry websites, webinars, forums, or networking opportunities. Emphasize your commitment to continuous professional development and how this directly impacts your ability to perform in the role.

Reflect on your passion for problem-solving and improving processes. Discuss how the satisfaction of enhancing team performance and ensuring compliance stimulates your drive to excel as a Quality Assurance Officer.