Business Development Rep

As a Business Development Representative at Carrier Enterprise, you'll primarily focus on nurturing customer relationships by providing top-notch service in response to incoming calls. You'll also actively seek new business opportunities through outbound sales calls and work to grow sales and gross margins with your assigned accounts. Training and developing your customers on our tools is another essential part of your role, allowing you to help them excel in their own sales efforts.

To be considered for the Business Development Representative role at Carrier Enterprise, you should typically have experience in sales or customer service, especially within the HVAC/R industry. Excellent communication skills, a self-driven personality, and the ability to build relationships with customers are critical. A background in consultative sales practices will also be beneficial as you engage with clients to grow their understanding of our offerings.

Carrier Enterprise is committed to your professional development. As a Business Development Representative, you’ll receive training tailored to enhance your skills in sales, customer engagement, and product knowledge. Furthermore, our performance-based incentive structure ensures that as you grow sales and deepen customer connections, you are rewarded for your achievements, providing a clear path for career advancement within the company.

At Carrier Enterprise, we foster a collaborative and supportive work environment. You'll be part of a team that values communication and teamwork while embracing diverse backgrounds and experiences. This inclusive culture not only makes work enjoyable but also enhances teamwork as we collectively strive for customer satisfaction and excellence in the HVAC/R industry.

Performance metrics for Business Development Representatives at Carrier Enterprise typically include sales growth targets, customer satisfaction scores, and account retention rates. You'll be evaluated on your ability to acquire new customers, maintain existing ones, and drive profitable sales growth. Achieving or surpassing these metrics can lead to performance-based bonuses and increased opportunities for advancement.

In building relationships with customers, tailor your approach to their individual needs and preferences. Start by actively listening to their concerns and identifying how your solutions can address those needs. Providing consistent follow-ups and support will solidify trust and rapport, establishing a strong foundation for ongoing business.

For outbound sales calls, preparation is key. Research your target customer before the call to understand their needs and how Carrier Enterprise can provide value. Use a friendly introduction, clearly explain your purpose, and engage in a conversation to discuss how you can help boost their business through our HVAC products.

Certainly! In a previous role, I implemented a consultative sales strategy where I conducted needs assessments with customers. This approach helped me tailor product recommendations that matched their specific requirements. By demonstrating the direct benefits of our solutions, I was able to increase sales and improve customer satisfaction.

When handling objections, I always listen carefully and validate the customer's concerns. I then provide relevant information and examples to address their specific points. If necessary, I can consider alternative solutions or compromises, ensuring the customer feels heard and valued throughout the process.

Teamwork is crucial in the sales process. Collaborating with colleagues allows us to share insights about customer needs and coordinate efforts for a cohesive approach. This synergy can lead to better problem-solving and more comprehensive support for our customers, ultimately driving sales success.

To train a customer on new technology tools, I would first provide an overview of the tools' features and benefits. Then, I would use a hands-on approach to guide them through the process step-by-step, allowing them to ask questions. Additionally, I would offer ongoing support and resources to ensure they feel comfortable and capable in using the technology effectively.

Communication is fundamental in my role because it facilitates understanding and builds trust between me and the customers. Clear communication helps convey product benefits, answer questions effectively, and address any concerns they may have. It also fosters internal collaboration with team members for improved customer service.

Carrier Enterprise specializes in HVAC/R products, parts, and supplies, representing reputable brands such as Carrier, Bryant, and Payne. Understanding our product offerings allows me to provide insightful guidance to customers, tailoring recommendations based on their specific needs and the competitive advantages of our solutions.

To prioritize my tasks during a busy workday, I start by listing all my responsibilities and categorizing them by urgency and importance. I use time-blocking techniques to allocate specific time slots for different activities, ensuring that I focus on high-impact tasks while remaining flexible to address urgent customer needs.

I am motivated by the opportunity to build genuine relationships and make a positive impact on customers' businesses. Achieving sales targets and receiving recognition for my efforts also drive me to excel. Additionally, the thrill of continuous learning in an evolving market like HVAC/R keeps me engaged and motivated.