Health Unit Coordinator - Med/Surg Unit

As a Health Unit Coordinator at Medina Hospital, your primary responsibilities will include welcoming new patients to the Med/Surg Unit, managing admissions and discharges, responding to patient call lights, and assisting with clerical functions to ensure the unit runs smoothly. You will play a pivotal role in maintaining patient records and supporting both patients and families as they navigate their healthcare journey.

To qualify for the Health Unit Coordinator position at Cleveland Clinic, you need a high school diploma or GED and at least one year of experience in a customer service-related role. Familiarity with typing and computer programs is also necessary. A college degree and experience with Microsoft Office are preferred but not mandatory.

The Health Unit Coordinator role at Medina Hospital offers a consistent day shift schedule, typically from 7:00 AM to 3:30 PM. This schedule allows for a balanced work-life experience while providing vital support to the Med/Surg Unit.

In the Med/Surg Unit at Medina Hospital, the Health Unit Coordinator will work with patients presenting a diverse range of medical conditions, including acute and chronic illnesses like pneumonia, diabetes, sepsis, and complications from various cancers. This diversity offers a unique learning opportunity in the healthcare field.

Cleveland Clinic is committed to the professional development of its caregivers. As a Health Unit Coordinator, you will have access to various training and educational resources, allowing you to enhance your skills and advance in your career within one of the world's most respected healthcare organizations.

When answering this question, highlight your passion for patient care and community service. Discuss specific aspects of Medina Hospital, such as its commitment to excellence and long-standing reputation in the community, that resonate with your values.

Share a specific example that illustrates your ability to empathize with patients and families. Emphasize active listening, problem-solving skills, and your commitment to ensuring a supportive environment, which are critical for a Health Unit Coordinator.

Employ the STAR method (Situation, Task, Action, Result) to explain how you prioritize tasks effectively. Highlight your organizational skills and ability to remain calm under pressure, emphasizing how this is essential for a Health Unit Coordinator.

Discuss your approach to empathy and communication. Highlight your skills in active listening and de-escalation techniques, which are integral in maintaining a positive patient experience even in challenging situations.

Describe your familiarity with electronic medical records systems and any administrative experience you possess. Provide examples of your proficiency in managing records efficiently, which is a key responsibility for a Health Unit Coordinator.

Explain your approach to providing reassurance and orientation to the unit. Discuss the importance of patience, clear communication, and support from a caring perspective to help patients feel secure.

Mention the need for efficient multitasking and the ability to handle unexpected situations. Discuss how your adaptability and problem-solving skills prepare you to tackle these challenges effectively.

Share examples demonstrating how you maintain composure and focus during stressful situations. Emphasize techniques you use, such as deep breathing or prioritization, which reflect your ability to support patients and staff.

Articulate the importance of empathy, attention to detail, and strong communication skills. Highlight how these qualities enable effective patient support and team collaboration in a busy healthcare setting.

Discuss your commitment to collaboration and support among team members. Offer examples of how fostering open communication and encouraging feedback can enhance team culture and improve patient care in the Med/Surg Unit.