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CCMC is hiring: Community Manager in Tolleson

Job DescriptionJob DescriptionDo you love creating an exceptional resident experience? Our community managers lead community initiatives, oversee the onsite team, and execute board directives to make a meaningful impact.We’re CCMC, a community management company specializing in large-scale communities. Our vision of revolutionizing the industry by inspiring a resident-centric focus is brought to life by our core values of Integrity, Respect, Service, and Community.What you’ll accomplish:• Serve in a key community leadership role to enhance the resident experience• Communicate with candor while engaging in working relationships• Oversee daily operations, management, association direction, and maintenance of assets• Utilize staff and vendor resources to execute board directives and community goals• Retain the community vision through CC&Rs and design review• Support community standards as required by the governing documents, the CCMC management contract, and applicable laws• Ensure liability and insurance policies meet requirements for governing documents and applicable laws• Serve as an advisor to the board for long-term planning, goalsetting, and policymaking guidance• Create, administer, and monitor operating and reserve budgets, and prepare variance reports• Supervise, develop, and motivate dedicated site staff• Provide oversight of service contractors• Ensure all association notices are accurate and timely• Develop and implement a risk management program• Conduct regular meetings with residents and volunteers• Accountable for helping with requests in a timely and professional manner• Build connections and opportunities that maintain a true sense of community• Perform other duties as assignedWhat we’re looking for:• Someone who aligns with our vision and values• Five or more years of onsite community management (HOA) or similar experience• Robust operational background and understanding of community financials• Ability to successfully engage on a variety of levels, including speaking and writing• Effective leadership, organizational, and conflict resolution skills• Proficient computer skills in Windows environment• Bachelor’s degree, designations, or certifications in a related field (highly preferred)• Extensive knowledge of laws and guidelines governing the operation of community associations and governing documents (highly preferred)• Must pass pre-employment drug screen; driving record, credit and background checks• CAM license required upon hire in Florida and Georgia (within 90 days of hire in all other states)The physical requirements can vary, but generally, they may include:• Mobility: Ability to walk the grounds long distances in various weather conditions.• Lifting and Carrying: Occasionally lifting and carrying supplies or equipment up to 25 pounds.• Extended Sitting or Standing: Capability to sit or stand for extended periods during meetings or events.• Manual Dexterity: Skills in using technology, including computers and mobile devices.• Driving: Ability to operate vehicle to perform certain job functions. (Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status.)We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email talent@ccmcnet.com so we can review next steps together.If driving is, or becomes, a requirement of the role, it is required, at all times, that you hold a valid state driver’s license for the class of vehicle you are driving, maintain a clean motor vehicle report, and hold current automobile insurance at statutory limits. You must notify People Operations immediately regarding any change to your motor vehicle standing. CCMC may periodically review motor vehicle reports to ensure compliance with these requirements.What we offer:• Comprehensive benefits including medical, dental, vision and life insurance• Wellness program• Flexible Spending Accounts• Company-matching 401k contributions• Paid vacation, holiday, and volunteer time• Company-paid Short-term Disability• Optional Long-term Disability• Employee Assistance Program• Optional pet insurance• Training and educational assistance• Perhaps most importantly, a service-focused team dedicated to your success!

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About CCMC is hiring: Community Manager in Tolleson, CCMC

Are you passionate about creating an exceptional resident experience? CCMC is on the lookout for a Community Manager to join our dynamic team in Tolleson, AZ. In this key leadership role, you will be responsible for enhancing the community environment and fostering a sense of belonging among residents. Your day-to-day will include overseeing daily operations, managing the onsite team, and executing directives from the board to help meet community goals. Our mission at CCMC is to revolutionize community management by maintaining a resident-centric focus. You’ll play a pivotal role in this vision, upholding our core values of Integrity, Respect, Service, and Community. Your tasks will range from managing community standards to providing oversight of service contractors, facilitating regular meetings, and supporting long-term planning with the board. If you have a robust background in community management, effective leadership skills, and are ready to take on challenges while ensuring a fantastic living experience for our residents, you might be exactly what we need. We are particularly interested in candidates with experience in HOAs, strong operational abilities, and an in-depth understanding of community financials. Join us at CCMC and be part of a dedicated team that aims to make a meaningful impact in our communities.

Frequently Asked Questions (FAQs) for CCMC is hiring: Community Manager in Tolleson Role at CCMC
What responsibilities does the Community Manager at CCMC in Tolleson have?

The Community Manager at CCMC in Tolleson is responsible for a wide range of duties including overseeing daily operations, engaging with residents, managing the onsite team, and executing directives from the community board. The role focuses on enhancing the resident experience, ensuring compliance with community standards, and managing community financials. Additionally, the manager serves as an advisor for long-term planning and organizes community meetings.

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What qualifications are required for the Community Manager position at CCMC?

For the Community Manager role at CCMC, candidates should have five or more years of onsite community management experience, preferably in an HOA setting. A robust operational background and understanding of community financials are essential. While a Bachelor’s degree or relevant certifications are preferred, effective communication skills and strong leadership abilities are critical to succeed.

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What are the physical requirements for the Community Manager role at CCMC in Tolleson?

The physical requirements for the Community Manager position at CCMC in Tolleson include mobility to walk long distances across community grounds, occasional lifting of supplies or equipment up to 25 pounds, and the ability to undertake extended periods of sitting or standing during meetings or events. Proficiency in using technology and holding a valid driver’s license is also necessary.

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How does CCMC support the Community Manager’s professional growth?

CCMC is committed to supporting the professional growth of its Community Managers by offering training and educational assistance as part of our benefits package. This dedication ensures that you have the resources and opportunities to enhance your skills, stay updated on industry practices, and advance in your career while making a positive impact in the community.

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What benefits does CCMC offer to Community Managers?

CCMC provides a comprehensive benefits package for Community Managers, which includes medical, dental, and vision insurance, wellness programs, flexible spending accounts, and company-matching 401k contributions. Additional benefits include paid vacation, volunteer time, short-term disability, an employee assistance program, and optional pet insurance.

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Common Interview Questions for CCMC is hiring: Community Manager in Tolleson
Can you describe your experience with community management and how it relates to the Community Manager role at CCMC?

In discussing your experience, emphasize specific responsibilities you had in community management, focusing on how they mirror the duties at CCMC. Highlight your success in enhancing resident satisfaction, managing teams, and overseeing operations, as these are crucial aspects of the role.

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How do you approach conflict resolution within a community setting?

To effectively answer this question, provide an example of a conflict you resolved in the past. Emphasize your ability to listen to residents' concerns, mediate discussions, and find solutions that maintain community standards while ensuring satisfaction among residents.

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What strategies do you use to enhance resident engagement and participation?

Discuss strategies you’ve employed, such as organizing community events, fostering open communication, and establishing feedback channels. Discuss creative ways you can generate interest in participation and how these efforts lead to a stronger community bond.

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How do you prioritize tasks when managing a community?

Share your approach to prioritization, addressing how you assess urgency and importance. Describe a situation where your prioritization improved community operations, allowing you to manage both daily tasks and long-term projects effectively.

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How familiar are you with the laws and guidelines governing community associations?

To answer this question, outline your knowledge of relevant laws and community regulations. Share your experience working closely with legal documents and ensuring compliance, showcasing your ability to navigate legalities that affect community management.

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What is your experience with budgeting and financial management for community associations?

Discuss specific experiences where you created or managed budgets. Highlight your proficiency in monitoring financial statements and preparing variance reports, illustrating how this knowledge has prepared you for the financial responsibilities at CCMC.

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How do you ensure proper communication with residents and the board?

Highlight your communication methods, like regular newsletters, emails, or face-to-face meetings. Provide examples of how you’ve clarified complex issues or decisions to improve transparency, which is important for fostering trust.

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What methods do you use to assess resident satisfaction?

Discuss surveys, feedback forms, and informal conversations as tools to gauge resident satisfaction. Share how you analyze this feedback and implement improvements to enhance the living experience.

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Can you give an example of a successful project you've led in a community management role?

Provide a concrete example of a project that benefited the community, detailing the planning, implementation, and outcome. This showcases your project management and leadership skills.

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What motivates you to work in community management?

Reflect on your passion for serving communities and helping residents. Discuss the satisfaction you derive from fostering community spirit and facilitating a welcoming environment, aligning with CCMC’s core values.

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Full-time, on-site
DATE POSTED
December 13, 2024

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