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CDS Account Manager

Summary

CDS Account Manager

 

The Account Manager is responsible to sell, develop and manage special event programs for client’s that sell their products inside Costco. S/he will collaborate with the Director of Sales in developing and monitoring clients’ special event marketing strategy. The Account Manager will direct and champion the day-to-day logistics of each special event while proactively identifying additional opportunities to enhance the business. 

For more than 25 years, Club Demonstration Services (CDS) has helped Costco members make shopping decisions and shaped the identity that Costco is perhaps best known for: its awesome free samples. As the in-house product sampling company for Costco Wholesale, CDS has friendly, professional and talented employees who provide high quality product demonstrations and marketing services to Costco Wholesale and its vendors. Apply Today!

 

What We Offer:

  • Full benefits including Medical, Dental, Vision after 30 days  
  • Short and Long-Term Disability  
  • 401(K) with company match  
  • Generous paid time off  
  • Paid training and ongoing career development certifications and courses 

Responsibilities:

  • Lead the daily scheduling of demo events across assigned Costco departments 
  • Partners with key Costco buying contacts to develop demo programs and drive sales:  Buyer, Assistant Buyer, Inventory Control Specialists 
  • Works with external vendors to develop demo programs and continuously monitor program execution, performance and objectives and provide relevant recaps of each program or event 
  • Manages communication, process, policies and procedures with Costco and vendor partners 
  • Collaborates with Country Manager to create necessary reports on events 
  • Partners with Operations on changes and client requests in accordance to business standards 

Qualifications:

  • Bachelor of Arts degree in Business, Management, Communication or related field required 
  • Must have five (5) years of experience in sales developing new business while executing the logistics of events  
  • Ability and disciplined in handling confidential information with a sense of urgency 
  • Working knowledge of marketing skills is an asset  
  • Very strong leadership, relationship building, customer focus and project management skills 
  • Highly proficient user of Microsoft Office including PowerPoint and Excel 
  • Exceptional organizational skills, attention to detail and ability to multi-task across multiple projects and customers 
  • Excellent oral, written and presentation skills with the capability to present to the top executive levels of any organization

 

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

 

Essential Job Duties and Responsibilities

Job Duty

  • Manage, train, coach and inspire account teams
  • Promote a culture of excellence
  • Cultivate and grow customer relationships 
  • Program management: create, implement, execute, reconcile and track
  • Support partners with deliverables, updates and reporting
  • Performs other duties as required and assigned

 

Supervisory Responsibilities

 

Direct Reports- This position does not have supervisory responsibilities for direct reports

Indirect Reports

- This position does not have supervisory responsibilities for direct reports

 

Minimum Qualifications

 

The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the jobEducation Level: (Required): Bachelor's Degree or equivalent experience (Preferred): Bachelor's Degree Or equivalent experience

Field of Study/Area of Experience: Degree Program/Major (e.g. Marketing, Business Administration or related field)5+ Years of experience in executing the logistics of events within a fast-paced team environment with strong attention to detail while managing

 

Skills, Knowledge and Abilities

  • Excellent Written & Verbal Communication Skills
  • Good Interpersonal Skills
  • Research & Analysing Skills
  • Team Building Skills
  • Ability to Exercise Sound Judgement
  • Well Organized, Detail Oriented, & able to Handle Fast Paced Work Environment
  • Basic Computer Skills, including Microsoft Word, PowerPoint, Excel, Access, Outlook, & web browsers

Environmental & Physical Requirements

 

Office / Sedentary Requirements Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66%+ each day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.

 

Additional Information Regarding The Company Job Duties and Job Descriptions

 

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Average salary estimate

$80000 / YEARLY (est.)
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$70000K
$90000K

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What You Should Know About CDS Account Manager, CDS (Club Demonstration Services)

If you’re looking for an exciting opportunity, the CDS Account Manager position at Club Demonstration Services (CDS) in sunny San Diego might be the perfect fit for you. As an Account Manager, you’ll spearhead special event programs that showcase products inside Costco, collaborating closely with the Director of Sales to shape and refine the marketing strategies for our clients. Your role will involve directing the logistics for these engaging events while exploring new opportunities that can help drive sales and enhance the overall consumer experience. At CDS, we take pride in our dynamic work environment and the passionate team that’s being at the forefront of Costco’s iconic product demonstrations. You’ll work directly with key Costco contacts and external vendors to create impactful demo programs. To succeed, you should have a strong foundation in sales, excellent organizational skills, and the ability to manage multiple projects simultaneously. Plus, with more than 25 years of dedicated service in product demonstrations, CDS offers you a chance to be part of something special. We’re all about fostering growth and providing comprehensive benefits – including health and wellness programs, generous paid time off, and continuous career development opportunities. So, if you're ready to lead innovative marketing initiatives and make a real difference in the retail industry, apply today and join the CDS family where your expertise will thrive!

Frequently Asked Questions (FAQs) for CDS Account Manager Role at CDS (Club Demonstration Services)
What are the responsibilities of a CDS Account Manager?

The responsibilities of a CDS Account Manager include leading daily scheduling of demo events, collaborating with key Costco contacts to develop engaging demo programs that drive product sales, and managing communication with both Costco and vendor partners. You’ll also be expected to monitor program execution and performance and cultivate strong relationships to enhance overall business growth.

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What qualifications do I need to be a CDS Account Manager?

To become a CDS Account Manager, a Bachelor’s degree in Business, Management, or Communication is required, along with five years of relevant sales experience. Strong leadership and organizational skills, proficiency in Microsoft Office, and exceptional oral and written communication abilities are essential to succeed in this role.

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How does a CDS Account Manager contribute to sales growth at Costco?

A CDS Account Manager plays a vital role in contributing to sales growth at Costco by developing effective special event marketing strategies, coordinating demo events that engage customers, and closely monitoring the performance of these events. By analyzing outcomes and adapting strategies accordingly, the Account Manager helps to drive product visibility and customer interaction.

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What benefits do CDS Account Managers receive?

CDS Account Managers enjoy a robust benefits package that includes medical, dental, and vision coverage after 30 days, as well as short and long-term disability insurance. Additionally, they benefit from a 401(K) plan with company match, generous paid time off, and access to paid training and ongoing career development courses.

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What is the work environment like for a CDS Account Manager?

The work environment for a CDS Account Manager is collaborative and fast-paced, focusing on multiple projects simultaneously. With a great emphasis on communication and teamwork, you'll engage with various stakeholders, including Costco buyers and vendors, ensuring that every demo event is executed smoothly and effectively.

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Common Interview Questions for CDS Account Manager
Can you describe your experience in managing special events?

In my previous roles, I've successfully managed various special events by planning from inception to execution, ensuring all logistics run smoothly. I focus on detailed project management, effective communication, and the ability to adapt to changing circumstances, which I believe will serve well in the CDS Account Manager position.

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How do you prioritize your tasks when managing multiple events?

When managing multiple events, I typically prioritize tasks based on deadlines and impact. I utilize project management tools to keep track of responsibilities and deadlines, ensuring that I stay organized and can respond quickly to any urgent matters that may arise.

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What strategies do you use to build relationships with clients?

I believe in establishing trust and open communication as fundamental components of building client relationships. Regular check-ins, understanding their needs, and providing proactive updates on our events help in fostering these important partnerships.

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How would you handle a situation where an event faced unexpected challenges?

In case of unexpected challenges, I would remain calm and assess the situation quickly to determine immediate action steps. It's essential to communicate transparently with the team and stakeholders, devise a plan to overcome the issue, and ensure that we learn from the experience for future events.

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What experience do you have with data analysis related to event performance?

I've often been involved in analyzing data from past events to measure success through metrics like sales numbers and customer engagement. I use this information to refine future strategies and improve our processes, ensuring that each event is more successful than the last.

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Why do you want to work for CDS?

I am drawn to CDS because of its commitment to delivering exceptional customer experiences at Costco. The role of Account Manager excites me as it combines my passion for event marketing with strong sales strategies in a dynamic environment.

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How do you ensure effective communication among team members?

Ensuring effective communication among team members starts with setting clear expectations and regular check-ins. I facilitate open dialogue and encourage team members to share updates and challenges. Using collaborative tools helps maintain clarity and enhances teamwork.

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Can you provide an example of a successful demo program you've managed?

Certainly! I once managed a demo program for a new product launch that included extensive team coordination and engagement strategies. I crafted an enticing presentation that showcased the product’s features, which resulted in a 20% increase in product sales during that event.

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What do you think are the key metrics to assess the success of a demo event?

Key metrics for assessing a successful demo event would include sales figures, customer foot traffic during the demo hours, and feedback from both customers and staff involved in executing the event. These insights allow us to gauge effectiveness accurately.

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How do you stay organized while handling various accounts?

Staying organized is critical, especially when managing various accounts. I use a combination of digital tools such as calendars and task management software, along with creating an actionable checklist that helps me track my tasks and responsibilities efficiently.

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To provide the highest quality demonstrations and services, at the best value, to Costco Wholesale, its suppliers and its members.

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Full-time, on-site
DATE POSTED
April 10, 2025

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