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Account Manager (Remote - Colorado)

Description

Remote for candidates who reside in Alabama, Colorado, Florida, Illinois, Texas and Washington.


We are currently seeking a motivated and detail-oriented Account Manager to join our dynamic team. In this role, you will manage and expand relationships with our clients, assist in onboarding new clients, and serve as a key liaison between our clients, the business development team, and account services (operations & project management), helping to streamline communication and enhance service delivery.

Additionally, you will partner with learning and development to develop virtual and onsite training and provide ongoing support to reinforce learning and ensure client success with our products and services.


Key Responsibilities

  • Manage and expand relationships with existing clients and integrate new clients seamlessly
  • Serve as a communication bridge between clients, the business development team, and account services (operations & project management) to ensure all parties are aligned and informed
  • Partner with learning & development to design, develop, and implement tailored training programs that effectively onboard clients and enhance their understanding and engagement with our product and services
  • Coordinate and deliver both virtual and onsite training sessions, ensuring content is relevant, engaging, and accessible
  • Provide continuous support and resources to clients to reinforce learning and ensure the successful application of training material
  • Assist in the creation of client presentations and reports that communicate project progress and outcomes
  • Support the business development team with client acquisition efforts, including preparation for pitches and understanding client needs
  • Collect and analyze client feedback to improve service offerings and training programs
  • Maintain comprehensive knowledge of industry trends, competitive landscape, and internal offerings to enhance client interactions and solutions
  • Develop and maintain client account plans to identify growth opportunities and manage risks
  • Monitor client satisfaction levels and address any issues or concerns promptly
  • Ensure all client communications are documented and accessible to relevant team members
  • Prepare and deliver regular status reports and performance metrics to internal and external stakeholders
  • Facilitate regular check-in meetings with clients to review progress and address any concerns or opportunities for improvement
  • Collaborate with the marketing team to develop client-focused materials and campaigns
  • Stay up-to-date with product updates and enhancements to effectively communicate these to clients

Requirements

  • Bachelor’s degree in business administration, communication, education, or related field
  • 2-3 years of proven experience in account management, client services, or a related role
  • Experience designing and implementing training programs
  • Excellent verbal and written communication skills
  • Strong presentation and facilitation skills, comfortable in both virtual and face-to-face settings
  • Ability to manage multiple projects simultaneously with a keen attention to detail
  • Strong problem-solving skills and the ability to adapt to evolving client needs
  • Team-oriented mindset with strong interpersonal skills to work collaboratively across various departments
  • Proficient in MS Office Suite (Word, Excel, PowerPoint) and familiar with CRM software
  • Ability to build and maintain strong, long-lasting client relationships
  • Strong organizational skills and attention to detail
  • Proactive approach to identifying issues and finding solutions

Business Attire:

  • Professional business attire is required for this role reflecting a polished and professional appearance

What We Offer:

  • Exclusive Team Member Travel Discounts
  • Affordable Medical Insurance
  • 100% Employer Paid Dental and Vision Insurance
  • HSA with Company Contribution
  • 401(k)
  • Basic and Voluntary Life & AD&D
  • Pet Insurance
  • Free Parking
  • Amazing Culture

Office Highlights – Scottsdale, AZ

  • Modern office design
  • Fully equipped gym is available to all employees
  • Basketball Court – Perfect way to take a break and recharge during the day!

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer, typically in a cubicle environment (constant noise, fluorescent overhead lighting)

ONE is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Account Manager (Remote - Colorado), ONE

Join our growing team as an Account Manager at ONE, where you can work remotely from beautiful Colorado! This role is perfect for those who love building relationships and are passionate about providing great service. As an Account Manager, you will be the key link between our valued clients and our talented internal teams, overseeing everything from onboarding new clients to ensuring they have an amazing experience with our products and services. You’ll have the chance to manage existing relationships while seamlessly integrating new clients, all while working in concert with our business development and project management teams. You'll also partner with our learning and development experts to craft engaging training that helps clients truly grasp how to get the most out of our offerings. Plus, you'll analyze feedback to continuously enhance our services. Our ideal candidate will have a Bachelor’s degree and 2-3 years of experience in account management or client services. Your strong communication, organization, and problem-solving skills will shine as you help our clients thrive! If you’re ready to take on a rewarding challenge with a company that values your input, apply to be part of our team at ONE today!

Frequently Asked Questions (FAQs) for Account Manager (Remote - Colorado) Role at ONE
What responsibilities does the Account Manager at ONE have?

As an Account Manager at ONE, your primary responsibilities will include managing and expanding relationships with clients, onboarding new clients, and acting as a liaison between clients and various internal teams. You’ll organize training sessions, gather feedback for service improvements, and ensure client satisfaction by addressing issues promptly. Your role will also involve collaborating with marketing teams and preparing presentations and reports.

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What qualifications are needed for the Account Manager position at ONE?

To qualify for the Account Manager position at ONE, you should possess a Bachelor’s degree in business administration or a related field, along with 2-3 years of relevant experience in account management or client services. You should have excellent communication skills, both written and verbal, and experience in designing training programs is beneficial as you'll develop and implement tailored training sessions for our clients.

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What skills are essential for success as an Account Manager at ONE?

Essential skills for an Account Manager at ONE include strong communication and presentation skills, project management abilities, and problem-solving capabilities. You should have a keen eye for detail and the ability to build lasting relationships with clients. Being proficient with MS Office Suite and familiar with CRM software would also be crucial for effectively managing multiple projects and tasks.

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How does the training program work for new clients managed by the Account Manager at ONE?

The Account Manager at ONE will partner with the learning and development team to design training programs that meet the specific needs of new clients. This includes both virtual and onsite training sessions that are engaging and accessible, ensuring that clients feel confident and supported as they interact with our products. Ongoing support will also be provided to reinforce the learning of the material.

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What kind of work culture can I expect as an Account Manager at ONE?

Working as an Account Manager at ONE means being part of an inclusive and dynamic culture that values collaboration and employee well-being. You'll enjoy modern office perks like a fully equipped gym and recreational facilities, as well as travel discounts and comprehensive insurance benefits, contributing to a work-life balance that's hard to beat. Our team thrives on innovation and personal growth, making it a great place to advance your career.

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Common Interview Questions for Account Manager (Remote - Colorado)
Can you describe a time you successfully managed a client relationship?

In answering this question, focus on a specific client account you managed effectively. Detail the strategies you used to maintain open communication, how you addressed any challenges, and ultimately how you ensured client satisfaction. Highlight any measurable improvements in the relationship, such as increased revenue or client retention.

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How do you prioritize tasks when managing multiple client accounts?

Discuss your methods for keeping tasks organized, such as using a project management tool, creating to-do lists, or setting specific deadlines. Emphasize your ability to assess urgency and importance, ensuring that clients receive timely and attentive service.

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What techniques do you use to onboard new clients effectively?

Share your approach to onboarding, such as developing a checklist of necessary information, scheduling introductory meetings, or providing training materials. Stress the importance of setting clear expectations and creating a tailored onboarding experience to meet each client's unique needs.

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How do you handle client feedback, especially when it's negative?

Explain that you view negative feedback as an opportunity for growth. Describe a process you follow to listen actively, empathize with the client's concerns, and develop an action plan to address their issues. Highlight examples of how you turned feedback into solutions that improved client relationships.

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Can you give an example of how you have used data to drive improvements in client service?

Discuss how you've collected and analyzed client feedback or performance metrics to identify areas for improvement. Share a specific instance where you made changes based on this data that led to a measurable enhancement in service delivery or client satisfaction.

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What strategies do you employ to ensure your clients understand your products?

Talk about the importance of clear communication and personalized training. You might highlight developing instructional materials, hands-on training sessions, or follow-up check-ins to ensure that clients feel supported and knowledgeable about using your products.

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Describe a successful presentation you've given to a client.

Choose a presentation that had a significant impact, and detail the purpose and your preparation process. Emphasize how you engaged the audience, addressed their needs, and the positive outcome that resulted from your presentation.

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How do you stay current with industry trends and apply them to your role as an Account Manager?

Show your proactive approach by mentioning strategies such as subscribing to industry publications, participating in professional networks, or attending conferences. Emphasize how you translate this knowledge into actionable insights that benefit your clients.

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What role do you believe communication plays in account management?

Discuss the critical importance of communication in building trust and ensuring that both parties are aligned on expectations. Provide examples of how good communication has positively affected your relationships with clients.

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How do you foster teamwork among different departments to benefit your clients?

Highlight your collaborative approach. Discuss how you maintain open lines of communication with various departments, such as marketing and product development, to align strategy and execution that ultimately serves clients better.

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We're seeking team members who are hungry, humble, and honest to help us build simple solutions for people to save, spend, and grow their money — all in one place.

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BADGES
Badge Flexible CultureBadge Future MakerBadge InnovatorBadge Office VibesBadge Rapid Growth
CULTURE VALUES
Mission Driven
Inclusive & Diverse
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Flex-Friendly
401K Matching
Paid Sick Days
Paid Time-Off
Medical Insurance
Equity
Maternity Leave
Paternity Leave
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 23, 2025

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