At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Sales Contact Center Onboarding Consumer Rep position
The CDW Onboarding Consumer Representative is responsible for receiving inbound phone calls and digital requests/orders from two groups of customers: 1) Customers that have not worked with CDW before; and 2) repeat “consumer” customers.
The Representative’s primary duty and responsibility is to act as a CDW ambassador for new customers to CDW - responding professionally to inbound phone calls and web inquiries, ensuring that new CDW accounts (SPS Accounts and CDW.com accounts) are set up correctly, determining the correct place for the customer’s account, and introducing the new customer to the appropriate team and engagement model at CDW, based on the type of customer. They are to do this while providing customers a great customer experience for their first interaction with CDW. The Representative’s secondary duty and responsibility is to handle sales activity from our consumer or CONS customers. Providing quotes, placing orders, following up on backorders, and providing general customer service capability while being a strong ambassador of the CDW brand.
At CDW, We’re Better Together. Our Account Representative training program is a hybrid work model, including both in-person and remote work. This will allow you to make true coworker connections and it brings everyone together for moments that matter. CDW Account Representatives are required to be in-office during their first and eighth weeks of training, as well as on specified in-office days for all other weeks."
Key Areas of Responsibility
Education and/or Experience Qualifications
Required Qualifications
Hourly Rate: $16.40 per hour
Benefits overview: https://cdw.benefit-info.com/
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Join CDW as a Business Development Manager and drive impactful Google Chrome solutions within the healthcare domain.
Join CDW as a Solutions Architect, where you'll leverage your technical and sales expertise to enhance Configuration Services for our clients.
Join Peraton as a Continuity Support Officer and play a vital role in supporting national security through effective task and knowledge management.
Become a key player at Target as a General Merchandise Team Leader, where you can lead a dynamic team and create memorable shopping experiences for guests.
Join Sedgwick as a Claims Examiner to manage complex workers' compensation claims while enjoying a supportive remote work environment.
As a Senior Customer Success Manager at MagicSchool, you'll be pivotal in nurturing relationships with educational institutions to enhance teacher engagement and student outcomes.
Become an essential part of the Swift 7 Consultants team as a Call Center Customer Service Agent, dedicated to delivering exceptional customer experiences.
Become a vital part of our team as a Patient Service Specialist, enhancing patient experiences in our Fort Myers center.
Lead enterprise customer success strategy at 1Password, ensuring seamless access and security for millions of users.
Join Flinks as a Technical Support Specialist and contribute to empowering financial innovation while ensuring exceptional client experiences.
Become the face of American Express as a Member Service Professional in the Salt Lake City Centurion Lounge, providing top-tier service to our valued Card Members.
Join Edmentum as an Enterprise Customer Success Manager to lead impactful tech-enabled learning implementations that enhance K-12 education outcomes.
Join Covenant Medical Group as an RN to deliver exceptional nursing care in a vibrant outpatient clinic in Knoxville.
Join Virginia Mason Franciscan Health as a skilled cardiac nurse where you'll deliver top-quality care to patients with complex heart conditions.
Join Rippl as a Licensed Clinical Social Worker and help transform dementia care for seniors and their families through innovative support services.
At CDW, our purpose is to make technology work so people can do great things.
48 jobsSubscribe to Rise newsletter