Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
SCC Consumer Rep - Chicago - Start Date of July 14, 2025 image - Rise Careers
Job details

SCC Consumer Rep - Chicago - Start Date of July 14, 2025

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Sales Contact Center Onboarding Consumer Rep position

The CDW Onboarding Consumer Representative is responsible for receiving inbound phone calls and digital requests/orders from two groups of customers: 1) Customers that have not worked with CDW before; and 2) repeat “consumer” customers.

The Representative’s primary duty and responsibility is to act as a CDW ambassador for new customers to CDW - responding professionally to inbound phone calls and web inquiries, ensuring that new CDW accounts (SPS Accounts and CDW.com accounts) are set up correctly, determining the correct place for the customer’s account, and introducing the new customer to the appropriate team and engagement model at CDW, based on the type of customer. They are to do this while providing customers a great customer experience for their first interaction with CDW. The Representative’s secondary duty and responsibility is to handle sales activity from our consumer or CONS customers. Providing quotes, placing orders, following up on backorders, and providing general customer service capability while being a strong ambassador of the CDW brand.

At CDW, We’re Better Together. Our Account Representative training program is a hybrid work model, including both in-person and remote work. This will allow you to make true coworker connections and it brings everyone together for moments that matter. CDW Account Representatives are required to be in-office during their first and eighth weeks of training, as well as on specified in-office days for all other weeks."

Key Areas of Responsibility

  • Receives phone calls and digital inquiries (CDW.com orders, chat, or email) from first-time CDW customers.
  • Ensures a great ‘first impression’ of CDW by providing a best in class customer experience.
  • Timely and accurately handles the logistics of ‘account’ setup, both in SPS and online as well as any orders that occur in the ‘first transaction’.
  • Leverages tools and template communications to ensure that new customers are aligned to and aware of resources, support, and experiences that are available to them.
  • Receiving and processing all web/phone orders inquiries from CDW’s Consumer (CONS) customers.
  • Provide customers with answers to help resolve their issue or direct them to the appropriate department as needed.
  • Provide best in class and comprehensive customer service to each individual you engage with consistent with the CDW Way.
  • Collaborates with Customer Solutions Representatives in Customer Relations to enter and resolve customer issues through Customer Service Cases as needed.
  • Contributes to and fosters a positive and professional working relationship with internal departments including Customer Relations, the other teams within the SCC, and other sales segments.
  • Meet or exceed assigned individual and team metrics and ensure other performance goals and expectations are met consistently.
  • Ensure awareness of and alignment with all internal sales and customers service processes.

Education and/or Experience Qualifications

  • High School diploma or equivalent
  • 1 year of call center experience
  • 1 year of sales experience

Required Qualifications

  • Basic computer skills – experience with Microsoft preferred
  • Possesses excellent verbal and written communication skills
  • Demonstrable organizational and time management skills – ability to multi-task in an ever-changing environment
  • Ability to achieve success individually and as part of a team in a highly structured and regulated work environment
  • Persistence combined with a positive attitude and approach to work
  • Ability to respond to customer contacts received through email, chat and phones within the defined service levels
  • Ability to solve problems and resolve conflict directly in multiple communication channels
  • Mature, positive and collaborative interpersonal skills
  • Strong penchant for Customer Service
  • Must be able to work independently and in a team-oriented environment
  • Proven ability to multitask and balance multiple priorities in an ever-changing environment
  • Proven ability to provide timely solutions, as customer issues must be resolved quickly and efficiently
  • Strong organization skills
  • Proper written and phone etiquette

Hourly Rate: $16.40 per hour
Benefits overview: https://cdw.benefit-info.com/

We make technology work so people can do great things.     

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      

CDW Glassdoor Company Review
3.9 Glassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon Glassdoor star icon
CDW DE&I Review
No rating Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon
CEO of CDW
CDW CEO photo
Christine Leahy
Approve of CEO

Average salary estimate

$34072 / YEARLY (est.)
min
max
$34072K
$34072K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
CDW Hybrid Default Location - USA
Posted 10 days ago

As an Associate Customer Success Manager at CDW, you'll play a pivotal role in fostering relationships and ensuring our clients derive maximum value from our technology solutions.

Photo of the Rise User
Posted 9 days ago

Join CDW as a Managed Services Configuration Manager to drive configuration management processes and service delivery in a collaborative remote setting.

Photo of the Rise User

Chamberlain University is looking for a Technical Support Specialist to enhance the technical support experience for students and staff across their campuses.

Photo of the Rise User
IMH Hybrid St. Marys Regional Hospital
Posted 12 days ago

Join Intermountain Health as a Nutrition Care Associate, ensuring quality food service for patients in a supportive hospital environment.

Photo of the Rise User

Join Allied Universal as a Retail Security Officer, where you can make a positive impact in a dynamic and collaborative environment.

Posted 11 days ago

Join Story Lane Box as a Client Service Associate to enhance client experiences and support our creative team.

Photo of the Rise User

Join the team as a Fresh Cut Department Clerk, where you will play a vital role in maintaining outstanding guest service and preparing fresh produce.

Hy-Vee Hybrid Des Moines #2, E Euclid Ave., Des Moines, IA
Posted 6 days ago

Join Hy-Vee as a Meat Service Clerk, where you'll bring a smile to our customers while providing outstanding service and support.

Photo of the Rise User

Join Allied Universal as a Security Officer in San Antonio, where you'll ensure safety in a professional setting while delivering exceptional customer service.

Photo of the Rise User
Domino's Hybrid 3581 North Gloster Street, Tupelo, MS
Posted 10 days ago

Join Domino's Pizza Team DAKS as an Assistant Manager and help lead a dynamic team while ensuring exceptional customer experiences.

Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Customer-Centric
Fast-Paced
Growth & Learning
Medical Insurance
Dental Insurance
401K Matching
Paid Time-Off
Maternity Leave
Paternity Leave
Mental Health Resources
Flex-Friendly
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
Photo of the Rise User
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

At CDW, our purpose is to make technology work so people can do great things.

44 jobs
MATCH
Calculating your matching score...
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 5, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
V
Someone from OH, Perrysburg just viewed Junior Project Manager * at Virtual Service Operations
Photo of the Rise User
100+ people applied to Chat Support Associate at Vetcove
S
Someone from OH, Cincinnati just viewed STNA 7AM-7PM (Assisted Living) at Senior Lifestyle
Photo of the Rise User
Someone from OH, Cincinnati just viewed Mail Sorter at Staffmark
Photo of the Rise User
Someone from OH, Toledo just viewed Event Assistant at Datadog
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Analyst, Corporate FP&A at Spotify
Photo of the Rise User
Someone from OH, Cincinnati just viewed Manager, Public Cloud FP&A at Zscaler
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst at American Express
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, FP&A at StackAdapt
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst (Remote - United States) at Protective
Photo of the Rise User
Someone from OH, Cincinnati just viewed Senior Financial Analyst, Acceptance FP&A at Visa
Photo of the Rise User
Someone from OH, Cincinnati just viewed Remote Inventory Clerk at Datadog
M
Someone from OH, Cincinnati just viewed Virtual File Clerk at MUTW, LLC
Photo of the Rise User
Someone from OH, Cincinnati just viewed Data Processing Clerk at Datadog
Photo of the Rise User
Someone from OH, Solon just viewed Senior Integration Engineer (w/m/d) at Safran
Photo of the Rise User
Someone from OH, North Ridgeville just viewed VP, Product Operations at Centivo
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Associate, Digital Product Operations at American Express
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Project and Operations Manager at Datadog
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Product Operations Manager at LinkedIn
Photo of the Rise User
Someone from OH, North Ridgeville just viewed Senior Operations Manager - Ancillary Products at Cars24