At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Sales Contact Center Onboarding Consumer Rep position
The CDW Onboarding Consumer Representative is responsible for receiving inbound phone calls and digital requests/orders from two groups of customers: 1) Customers that have not worked with CDW before; and 2) repeat “consumer” customers.
The Representative’s primary duty and responsibility is to act as a CDW ambassador for new customers to CDW - responding professionally to inbound phone calls and web inquiries, ensuring that new CDW accounts (SPS Accounts and CDW.com accounts) are set up correctly, determining the correct place for the customer’s account, and introducing the new customer to the appropriate team and engagement model at CDW, based on the type of customer. They are to do this while providing customers a great customer experience for their first interaction with CDW. The Representative’s secondary duty and responsibility is to handle sales activity from our consumer or CONS customers. Providing quotes, placing orders, following up on backorders, and providing general customer service capability while being a strong ambassador of the CDW brand.
At CDW, We’re Better Together. Our Account Representative training program is a hybrid work model, including both in-person and remote work. This will allow you to make true coworker connections and it brings everyone together for moments that matter. CDW Account Representatives are required to be in-office during their first and eighth weeks of training, as well as on specified in-office days for all other weeks."
Key Areas of Responsibility
Education and/or Experience Qualifications
Required Qualifications
Hourly Rate: $16.40 per hour
Benefits overview: https://cdw.benefit-info.com/
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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