Subscription Renewal Specialist

We believe in the power and joy of learningAt Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.Our culture values diversity, engagement, and discoveryOur business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-diversity/Our Subscription Renewal Specialist role will give you an opportunity to develop and use your interpersonal savvy to renew and sell digital resources. As a member of our dynamic Engagement Services organization, you will have an opportunity to sell well-respected products as a leader in our industry. We will provide you with ongoing sales and product training. You will be part of a professional, intellectual, and creative culture that offers opportunities for advancement to those who excel. The Subscription Renewal Specialist will be responsible for identifying and managing accounts up for renewal and working to ensure the renewal is successfully closed by communicating with accounts and the Account Managers on a consistent basis. The Subscription Renewal Specialist is responsible for following up with customers to renew subscriptions using a sales focused and consultative approach.What you'll do here:- Creating relationships with existing customers over the phone - expect to make a minimum of 25 calls per day, and spend a minimum of 2 hours/day selling to customers over the phone.- Maintaining and growing strong relationships with current customers.- Communicating with all renewal customers after the Renewal Letters are sent to ensure status of renewal and verify the correct contact person.- Communicating with all renewal customers during budget reviews to manage renewal status.- Identifying accounts that may not renew subscription and relay necessary information to the Account Manager immediately.- Contacting Sales Operations with the updated renewal details.- Cultivating relationships with renewal customers to ensure renewal is forthcoming.- Assisting Account Managers in the promotion of additional products.- Providing customers with sales quotes and online demonstrations of our products.- Collaborating with other members of the Engagement Services team, Sales team and other members of the Gale team.- Managing a geographic territory- Listening to customers and prospects.- Effectively understanding customer needs, solving problems, and developing solutions to meet customer needs- Using a contact management system to plan and complete sales activities, create quotes, develop a pipeline and move opportunities through the sales process to close.Skills you will need here:- A bachelor's degree from an accredited 4-year college or university or equivalent experience- At least 1 year of inside (telephone) sales experience.- Previous consultative sales experience and/or training.- Experience or ability to generate and close business with existing and new customers.- Experience or strong skills for developing and maintaining relationships with business customers.- A positive attitude and a vigor to pursue new directions- A demonstrate ability to adapt to changing priorities- Self-motivated, goal and detail focused, persistent and diligent.Preferred:- Three years or more inside (telephone) or field experience.- Experience selling to the education market.- Experience using contact management systems, such as Salesforce.com.- Proficient in Microsoft Office and Outlook.- A demonstrated record of meeting/exceeding sales goals in a complex and changing sales environment.Gale, part of Cengage Group, partners with librarians and educators around the world to connect 30 million distinct learners annually to essential digital content through user-friendly technology that enhances experiences and improves learning outcomes. For more than 65 years, Gale has collaborated with academic institutions, schools, and public libraries around the world, empowering discovery and insights that push the boundaries of traditional research and advance learners in all areas of life.Cengage Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. You may view Cengage's EEO/Affirmative Action Policy signed by CEO Michael Hansen (https://p.widencdn.net/pdvq6j/EEO\Policy\Statement\January\2017) and Equal Employment Opportunity is the Law notice (http://embed.widencdn.net/pdf/plus/cengage/ybs5gt19ik/eeopost-merged.pdf) by visiting their corresponding links.Cengage Group is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@cengage.com or you may call us at +1 (617) 289-7917.About Cengage GroupCengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.CompensationAt Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$17.00 - $27.00 USDCengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.