Customer Experience Agent - job 2 of 3

Chewy's Customer Service Representatives provide support to Customer Experience AgentA new opportunity has arrived! Chewy, recognized as the best pet pharmacy in America, is looking for a Customer Service Associate to be a part of our thriving team. Our team consists of confident and enthusiastic members, who are committed to provide momentous, remarkable, and reliable experiences for pet parentsChewy is in the business of making pets and their parents happy. The company provides products and services that help enrich the lives of furry companions, and by extension, their owners. The joy of being a part of this process inspires employees to work harder and provides them with a sense of purpose and fulfillmentFactors that make this company a great place to work:• To succeed in a market that is heavily driven by talent, companies must recognize the importance of offering comprehensive and attractive remuneration packages to their staff• A key component of success is to aim for excellence in all areas of your life and take pride in your achievements• Our company values a culture of inclusiveness wherein your skills and contributions are valued, and your dedication and hard work are recognized.Our healthcare and wellness services are only as good as the team that delivers them. Hence, it is crucial that you take the lead in cultivating a culture that drives continuous improvement, quality, and exceptional customer serviceBuild momentum and discover your true potential with the force of empowerment!You'll have a list of tasks to accomplish each day, whether that's completing work assignments or household chores. These tasks can be varied and may require different levels of effort and attention:• Respond to Chewy's pharmacy customers through various communication channels, providing direct engagement on an array of topics. This position will center around handling inbound calls and other forms of correspondence.• Utilize research techniques and critical thinking skills to identify appropriate solutions for customer needs. Consistent follow-up is necessary to provide a satisfactory resolution.• Exemplify above-and-beyond customer service. Ideal candidates will possess exceptional customer engagement skills and be able to think critically to deliver optimal solutions within the framework of safety and regulatory standards.What You'll Need• An essential prerequisite for this job is a customer-focused work history spanning one to two years• Excellent communication skills• The skill of multitasking and critical thinking is an asset that is highly valued by employers• Capable of modifying work hours and fulfilling overtime requirements when needed• Make it your goal to perform to the best of your abilities!We commit ourselves to equality among our team, where diversity and inclusivity are celebrated. If you identify with a disability according to the Americans with Disabilities Act (ADA) or related laws and require reasonable accommodation, you may reach out to us at CAAR@chewy.com.About Role: A Customer Service Representative at Chewy plays a pivotal role in ensuring a positive and seamless experience for pet owners and customers. Charged with handling inquiries, concerns, and providing assistance, these professionals leverage their communication skills and product knowledge to address customer needs effectively. Chewy's customer service team is known for its dedication to delivering exceptional service, often going above and beyond to resolve issues promptly and build lasting relationships with customers. Whether assisting with order inquiries, offering product recommendations, or resolving shipping concerns, Chewy's Customer Service Representative are committed to fostering a customer-centric environment, reflecting the company's emphasis on pet care and satisfaction.Please contact HR@chewy.com for any questions pertaining to your application.