Senior Technical Program Manager

As a Senior Technical Program Manager at Chewy, you will be responsible for leading cross-functional programs that improve pharmacy operations. You will coordinate with product managers and engineers to develop new Pharmacy product offerings and ensure high-quality delivery. This involves reviewing and reporting on project progress, managing risks, and establishing mechanisms to enhance teamwork among various teams.

To qualify for the Senior Technical Program Manager role at Chewy, candidates should have at least 5 years of Technical Project/Program Management experience, a strong grasp of system integration, and familiarity with business intelligence. A Bachelor's degree in Computer Science, Information Systems, or Business Administration is required, along with Agile experience and excellent organizational skills.

In the role of Senior Technical Program Manager at Chewy, collaboration is integral. You will partner with pharmacy operations, product management, and engineering to harmonize goals and deliver complex projects. Regular communication and the establishment of common goals among cross-functional teams will ensure that everyone is aligned and projects run smoothly.

Successful Senior Technical Program Managers at Chewy possess strong analytical skills, excellent communication, and organization. They should be technically savvy, with hands-on knowledge of system integration and the ability to perform business requirements analysis and technical design. Leadership, problem-solving abilities, and a keen understanding of Agile methodologies are also critical.

Chewy fosters an inclusive culture that values diversity and is dedicated to providing equal opportunities. As a Senior Technical Program Manager here, you'll have the chance to work on high-impact projects in a collaborative environment, contribute to innovative Pharmacy offerings, and be part of a company that prioritizes its employees as well as its customers.

When answering this question, focus on specific projects where you successfully led cross-functional teams. Discuss your proactive communication strategy, how you built relationships, and the techniques you employed to ensure collaboration towards a common goal.

Explain your systematic approach to risk assessment, including how you identify, evaluate, and prioritize risks. Mention tools or frameworks you use to keep your projects on track while safeguarding against potential setbacks.

Prepare a case study of a challenging project, detailing your role, the complexity involved, and the key outcomes. Highlight your leadership, strategic decisions, and the impact your project had on the organization.

Respond by discussing your experience with Agile methodologies, such as Scrum or Kanban, and why you believe they are effective for managing technical projects. Mention how you adapt methodologies to fit the team's needs.

Explain your process for gathering requirements, including stakeholder interviews and drafting clear documentation. Discuss your iterative feedback cycle with developers to ensure everyone's understanding aligns with project goals.

Illustrate your conflict resolution strategies, emphasizing open communication, mediation techniques, and the importance of finding common ground among team members to collaborate effectively.

Share the project management tools you're familiar with (like Asana, Jira, or Trello) along with how you utilize them for tracking progress, managing timelines, and maintaining clear communication among team members.

Discuss the KPIs you use to measure project success, such as timelines, budget adherence, and stakeholder satisfaction. Highlight any frameworks you use to gather post-project feedback and continuously improve future projects.

Provide an overview of your experience with Agile, including your roles (like Scrum Master or Product Owner) and how you've successfully implemented Agile practices to improve project delivery and team dynamics.

Offer insights into current industry trends and challenges, such as rapid technological change or project scope creep, and provide solutions based on your experiences and best practices to navigate these issues effectively.