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Job details

Customer Support Engineer

Keyfactor is looking for a Customer Support Engineer to resolve technical issues and ensure customer satisfaction in a remote setting. This role requires strong communication and technical skills to handle complex product inquiries.

Skills

  • Cloud-based products/services experience
  • Proficiency in Python and Bash scripting
  • Experience with SQL Database
  • Understanding of network topologies
  • Strong communication skills

Responsibilities

  • Lead troubleshooting of medium complexity incidents.
  • Maintain professional communication with customers.
  • Own resolution plans for complex cases.
  • Assess and mitigate risks associated with technical issues.
  • Document solutions and maintain technical documentation.

Education

  • Bachelor's degree or equivalent experience

Benefits

  • Comprehensive benefit coverage paid by the company
  • Generous paid parental leave
  • Unlimited time off
  • Wellbeing resources and wellness allowance
  • Monthly talent development meetings
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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Keyfactor empowers enterprises of all sizes to close their critical trust gap - when breaches, outages and failed audits from digital certificates and keys impact brand loyalty and the bottom line. Powered by an award-winning PKI as-a-service plat...

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SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $90,000/yr
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 4, 2025

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