Automotive Service Advisor / Writer | Weekends Off | Port Charlotte

As an Automotive Service Advisor / Writer at Christian Brothers Automotive, your main responsibilities involve greeting customers, offering solutions for their vehicle repairs, and managing the overall workflow of the store. You'll also need to keep customers informed about their vehicle's status while ensuring they have a positive experience throughout the repair process.

To qualify for the Automotive Service Advisor / Writer position at Christian Brothers Automotive, you need a valid driver's license, an acceptable driving record, and proficiency in Windows-based software. Previous experience in an automotive customer service or service writer role is highly preferred. You're also expected to be reliable and able to work in a high-volume environment.

At Christian Brothers Automotive, ongoing training and career advancement are integral parts of your development as an Automotive Service Advisor / Writer. You'll have access to the CBA Flywheel Learning System and can participate in various training programs to enhance your skills. We also conduct regular employee appreciation events to recognize your contributions.

You can expect a vibrant and supportive work environment at Christian Brothers Automotive. As an Automotive Service Advisor / Writer, you'll work alongside a team that fosters collaboration and maintains a positive atmosphere. We also encourage open communication and regularly host team lunches to strengthen workplace camaraderie.

Yes, Christian Brothers Automotive offers an impressive range of benefits for Automotive Service Advisors / Writers, including employer-paid financial wellness programs, healthcare benefits, matching retirement plans, paid vacation and holidays, as well as opportunities to earn rewards through our employee point store.

When answering this question, be sure to highlight specific roles where you interacted with customers, detailing how you resolved issues and built strong relationships. Providing examples will demonstrate your ability to handle customer concerns effectively.

Showcase your time management skills by discussing techniques you use to prioritize tasks. You might mention using checklists or digital tools to keep track of activities and stay organized, ensuring all customer needs are met efficiently.

Discuss the importance of clear communication, listening to customer concerns, and following up after service completion. You might share examples of how you've gone above and beyond to ensure customers leave happy.

It's essential to show empathy and understanding when dealing with challenging situations. Discuss your approach to de-escalation, including actively listening and finding suitable solutions to address customer issues.

Detail your experience with relevant automotive technologies and diagnostic tools. Mention any software used in previous roles, emphasizing how your proficiency enables you to provide accurate assessments and solutions for customers.

When answering this, focus on the company's values, culture, and commitment to customer service. Mention specific aspects that resonate with you and why you feel you're a good fit for their team.

It's important to convey that customer satisfaction is your top priority. Emphasize your belief in honesty and integrity in sales, ensuring that customers receive services that genuinely meet their needs instead of pushing unnecessary sales.

Provide a specific example that showcases your dedication to customer service. Explain the situation, what actions you took, and the positive outcome that led to enhanced customer satisfaction.

Discuss the significance of trust, consistent communication, and follow-up. Illustrate how you believe these factors contribute to loyal customer relationships, which are crucial for any service advisor.

Share your strategies for staying motivated, such as focusing on the customers you're helping and setting personal goals for the day. Highlight the importance of teamwork and maintaining a positive attitude, even during peak times.