Part-Time Teller (20 Hours) - Sunset Park Branch

As a Part-Time Teller at Citi's Sunset Park Branch, your responsibilities will include providing excellent customer service as the first point of contact for our clients, processing financial transactions accurately, managing the cash supply, and identifying opportunities for cross-selling new products that meet clients' financial needs. You'll also educate clients on self-service banking options and ensure compliance with bank policies to maintain a secure banking environment.

To qualify for the Part-Time Teller position at Citi's Sunset Park Branch, candidates should ideally have previous experience in customer service or sales, along with effective communication and problem-solving skills. A high school diploma or equivalent is required, and money handling experience is preferred. Being a team player who can adapt to a dynamic environment is essential for success in this role.

A typical day for a Part-Time Teller at Citi involves greeting clients, processing banking transactions efficiently, and managing cash supplies within the branch. Tellers also spend time educating clients about digital services, addressing their inquiries, and escalating any complex issues as needed. The role combines customer interaction with a focus on ensuring compliance and maintaining the safety of client assets.

Citi is committed to supporting the professional development of its employees, including Part-Time Tellers. Employees receive training on banking operations, compliance procedures, and sales techniques. Opportunities for advancement within the company are also available for those looking to grow their careers in the financial services industry. Benefit programs and performance metrics are in place to encourage ongoing learning and development.

The Part-Time Teller position at Citi's Sunset Park Branch typically requires a commitment of 20 hours per week. The exact schedule may vary, but you can expect to work during peak banking hours to provide the best service to our clients. Flexibility and a willingness to adapt to changing schedules are crucial for this role.

In your answer, highlight your customer service experience, communication skills, and ability to manage cash effectively. Provide specific examples that demonstrate your competency in handling transactions and resolving client issues.

Discuss your approach to customer service, focusing on your ability to listen actively, empathize with the customer's situation, and seek solutions calmly and professionally. Share a relevant scenario to illustrate your problem-solving skills.

Emphasize that adherence to banking policies is critical for maintaining client trust, ensuring regulatory compliance, and safeguarding both client and bank assets. Detail your understanding of how these policies protect clients and the institution.

Show your knowledge of Citi's commitment to exceptional customer service by discussing its core values and approach to client relationships. Highlight how you plan to align your work ethic with Citi's standards.

Explain your time management strategies and how you would prioritize tasks based on urgency and client needs. Provide examples of how you've effectively managed your workload in previous roles.

Detail your approach to client education, focusing on identifying their needs, providing clear descriptions of services, and demonstrating features in an accessible manner. Discuss how you would make clients feel comfortable with the digital services.

Share a specific example of a situation where you effectively managed a cash discrepancy or resolved a cash handling error, emphasizing your attention to detail and problem-solving abilities.

Discuss your collaborative skills and how you engage with team members to achieve common goals. Provide instances where you’ve taken initiative or provided support to enhance team performance.

Focus on your passion for customer interactions, financial services, and helping clients achieve their financial goals. Discuss how your values align with Citi's mission and vision.

Explain your strategies for maintaining composure during busy periods, such as staying organized, prioritizing tasks efficiently, and using effective communication to ensure clients receive prompt service.