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IT Operations Support Administrator IV - IT - Public Works (1094 TPV)

We are so glad you are interested in joining Sutter Health! Organization: CPMC-California Pacific Med Center Van Ness Position Overview: Performs routine assignments and develops competence by performing structured work assignments. Accountable for the assessment, coordination delivery and evaluation of nursing care, including direct patient care, patient/family education and transitions of care. Delivers holistic and individualized care to all patients in assigned area. Develops, implements, manages/coordinates an optimal interdisciplinary plan of care that incorporates psychological, sociocultural, spiritual, economic, and life-style factors. Fosters and maintains collaborative relationships between patients, their family/support group, physicians, and other healthcare providers through timely and effective communications. Adheres to hospital polices, industry standards, best practices, and applicable laws/regulations and codes to promote a quality, highly reliable patient experience. Engages in continuous growth and development in professional nursing practice.Job Description:EDUCATION:• Associate's degree in nursing.CERTIFICATION & LICENSURE:• RN-Registered Nurse for the state where care is provided• BLS-Basic Life Support Healthcare ProviderDEPARTMENT REQUIRED CERTIFICATION & LICENSURE:• ACLS-Advanced Cardiac Life Support​• PALS-Pediatric Advanced Life Support• NRP-Neonatal Resuscitation ProviderSKILLS AND KNOWLEDGE:• Demonstrated general knowledge and competence with regard to nursing theories, concepts and practices; medical terminology; anatomy; and physiology.• Working knowledge of the healthcare industry, safety precaution policies, best practices regarding patient care and privacy, and changes in local/state/federal regulations.• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.• Basic knowledge of computer applications, such as Microsoft Office Suite (Word and Outlook), Electronic Health Record (EPIC preferred).• Prioritize assignments and work within standardized policies, procedures, and scientific methods to achieve objectives and meet deadlines.• Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.• Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.• Ensure the privacy of each patient’s protected health information (PHI).• Build collaborate relationships with peers and other healthcare providers to achieve departmental and corporate objectives.Job Shift:NightsSchedule:Part TimeShift Hours:8Days of the Week:VariableWeekend Requirements:Every other WeekendBenefits:YesUnions:YesPosition Status:Non-ExemptWeekly Hours:32Employee Status:RegularSutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Pay Range is $76.48 to $76.48 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate’s experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ​

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$158421K

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What You Should Know About IT Operations Support Administrator IV - IT - Public Works (1094 TPV), City and County of San Francisco

Joining Sutter Health as an IT Operations Support Administrator IV is a fantastic opportunity where you’ll play a pivotal role in supporting critical IT operations within the Public Works department. Based in the vibrant city of San Francisco, CA, you'll engage with a variety of structured work assignments that help you sharpen your skills while contributing to meaningful healthcare solutions. In this position, you'll assess, coordinate, and deliver top-notch support to ensure that our IT infrastructure runs smoothly and efficiently, directly impacting patient care and experience. You’ll collaborate with healthcare professionals and IT teams, fostering a collaborative environment while adhering to industry regulations and best practices. Additionally, this role requires you to be adaptable, as you'll be attending to various tasks and finding solutions to everyday challenges in a dynamic setting. Working nights on a part-time basis, you'll be contributing to a well-defined organizational mission that prioritizes patient welfare. Plus, with Sutter Health's commitment to employee development, you will have ample opportunity for continuous growth in your career. If you’re eager to leverage your skills in a supportive, patient-focused environment, this is a chance to make a difference while enjoying competitive pay and benefits. Start your journey with Sutter Health today and become a part of a forward-thinking team dedicated to excellence in healthcare IT.

Frequently Asked Questions (FAQs) for IT Operations Support Administrator IV - IT - Public Works (1094 TPV) Role at City and County of San Francisco
What are the primary responsibilities of an IT Operations Support Administrator IV at Sutter Health?

As an IT Operations Support Administrator IV at Sutter Health, your primary responsibilities include managing and supporting IT infrastructure within the Public Works department. You will assess and coordinate the delivery of IT services, ensuring systems are maintained, secure, and functioning optimally. Collaborating with various healthcare teams, you will also be tasked with troubleshooting technical issues, implementing solutions, and providing user support, thereby enhancing the overall patient care experience through efficient IT operations.

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What qualifications are needed to apply for the IT Operations Support Administrator IV position at Sutter Health?

To apply for the IT Operations Support Administrator IV position at Sutter Health, candidates should ideally possess relevant experience in IT operations, particularly in healthcare settings. An associate's degree in a related field is typically required, along with knowledge of IT systems and protocols. Certifications in areas such as ITIL or project management can be advantageous, as well as strong interpersonal and communication skills to effectively work with various stakeholders within the organization.

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How does the schedule work for the IT Operations Support Administrator IV role at Sutter Health?

For the IT Operations Support Administrator IV role at Sutter Health, the schedule consists of part-time evening shifts, where you will work approximately 32 hours a week. You should expect variable days of the week, including every other weekend. This flexible scheduling allows significant involvement in critical IT operations while also accommodating a work-life balance.

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What type of work environment can one expect as an IT Operations Support Administrator IV at Sutter Health?

As an IT Operations Support Administrator IV at Sutter Health, you can expect a dynamic and collaborative work environment within the healthcare tech industry. You'll be a part of a committed team focused on maintaining efficient IT service delivery, which requires adapting to various challenges. The role also emphasizes teamwork and communication, ensuring a supportive atmosphere for both staff and patients alike.

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Are there opportunities for professional development in the IT Operations Support Administrator IV role at Sutter Health?

Yes, Sutter Health places a strong emphasis on professional development and continuous learning for employees in the IT Operations Support Administrator IV role. You will have access to training programs, workshops, and other resources that encourage skill enhancement and career growth, helping you to stay updated in the rapidly-evolving healthcare IT landscape.

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Common Interview Questions for IT Operations Support Administrator IV - IT - Public Works (1094 TPV)
What experience do you have with IT infrastructure support in a healthcare environment?

Speak about specific projects or roles where you supported IT operations within a healthcare setting. Highlight your understanding of healthcare regulations and standards, sharing examples of how you contributed to improving IT efficiency while ensuring compliance and security.

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Can you describe a challenging technical problem you faced and how you resolved it?

Choose a specific example where you identified a problem, analyzed possible solutions, and implemented a fix. Explain your thought process and emphasize your problem-solving skills, along with the positive outcome that benefited users and the organization.

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How do you prioritize your tasks when working on multiple IT support issues?

Mention your method for prioritizing tasks. Discuss how you assess urgency versus importance and how you communicate with stakeholders to keep them informed about timelines, ensuring that critical issues are addressed efficiently.

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What tools and technologies are you familiar with that are relevant to this role?

Be specific about your experience with IT tools and software relevant to the role, such as Electronic Health Record systems, ticketing systems, remote support tools, and any relevant certifications or trainings. Highlight how these tools have aided your previous roles.

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Describe how you ensure compliance with healthcare regulations in IT.

Talk about your understanding of HIPAA and other regulations affecting healthcare IT. Provide examples of how you've implemented or monitored compliance measures in past roles to protect patient information and maintain regulatory standards.

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How do you handle conflicts or difficult situations with colleagues?

Discuss your conflict resolution skills, emphasizing your communication approach, seeking to understand different perspectives, and approaching resolution collaboratively. Providing an example of a past situation can further illustrate your abilities.

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What strategies do you use to keep up with the latest technology trends in healthcare IT?

Share your methods for staying current, such as attending industry conferences, participating in webinars, following relevant blogs, and networking with peers. Highlight how this knowledge can inform your work in improving IT operations.

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Why do you want to work for Sutter Health specifically?

Reflect on Sutter Health's reputation in the healthcare field, its commitment to patient care, and its innovation in integrating technology into healthcare. Align your personal goals and values with their mission, expressing genuine enthusiasm for the opportunity.

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Can you provide an example of how you've improved patient care through IT operations?

Discuss a project where your IT work positively impacted patient care, whether by streamlining processes, enhancing communication, or ensuring reliable access to healthcare tools. Emphasize measurable outcomes where possible.

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Describe your approach to teamwork in a healthcare IT setting.

Explain how you collaborate with diverse teams, recognizing the importance of clear communication, flexibility, and a shared goal of improving patient outcomes. Provide an example of a successful team project you were part of and your role in it.

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The mission of The San Francisco Department of Human Resources is to recruit, engage, and develop the City's workforce to meet the expectations and service needs of San Franciscans. DHR administers the City's civil service system, ensures payment ...

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DATE POSTED
December 15, 2024

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