IT Support Specialist

As an IT Support Specialist at Alpaca, your primary responsibilities will include handling IT helpdesk requests, diagnosing IT issues, and working closely with HR and Security teams for onboarding and offboarding. You will be responsible for setting up and deploying devices, managing MD systems, maintaining IT asset inventory, and providing training to staff on IT-related topics.

To qualify for the IT Support Specialist role at Alpaca, you should have at least 3 years of experience in IT support or helpdesk roles. Familiarity with cloud-centric environments and cybersecurity is essential, alongside strong analytical and communication skills. A Bachelor's degree in Information Technology or related field and any relevant IT or Security certifications will be beneficial.

Alpaca promotes a culture of growth and continuous learning. IT Support Specialists are encouraged to stay updated with the latest in technology and cybersecurity. The company values collaboration, ensuring you work alongside experienced professionals while receiving support for professional development, including attending workshops, training programs, and obtaining certifications.

Alpaca boasts a collaborative and empowering culture where every team member is encouraged to share their insights and solutions. As an IT Support Specialist, you'll join a globally distributed team that thrives on curiosity, empathy, and accountability. The work environment is flexible and remote-friendly, allowing you to balance your work and personal life effectively.

Alpaca offers a competitive salary along with stock options, health benefits starting on day one, home-office setup support, and monthly stipends for various needs. Employees enjoy a supportive work environment that fosters innovation and collaboration with smart, dedicated colleagues globally.

To effectively manage multiple IT support requests, prioritize tasks based on urgency and impact, use IT support software to track requests, and maintain clear communication with all users. This ensures timely responses while keeping users informed.

In discussing my experience with cloud-centric environments, I would detail specific cloud platforms I’ve used, how I’ve managed user accounts, implemented security protocols, and resolved common cloud-related issues, demonstrating my familiarity with this technology.

During the onboarding process, I would collaborate with HR to ensure timely setup of all necessary equipment, provide introductory training on systems and software, and create a checklist to ensure the new hire has access to all resources they need to be successful.

I stay current with cybersecurity trends by following leading industry publications, participating in webinars, attending conferences, and engaging in relevant online forums. Continuous learning helps me bring valuable insights back to my team.

I employ a systematic approach to diagnosing IT issues, starting with gathering detailed information from the user, conducting preliminary tests, and utilizing tools to track the problem. Based on findings, I either escalate or resolve the issue efficiently.

I once streamlined the onboarding process by developing a standardized checklist and protocol, which reduced setup times by 30% and improved the overall experience for new hires, demonstrating my commitment to efficiency and positive impact.

I would design a user-friendly training program that encompasses clear documentation, hands-on demonstrations, and Q&A sessions. I’d ensure the training is engaging and tailored to the staff's proficiency levels to enhance retention.

I prioritize endpoint security by implementing strong policies for device usage, ensuring all devices have updated security software, regularly inventorying devices, and providing users with appropriate training on best security practices.

During procurement activities, I would conduct thorough research on hardware and software needs based on team requirements, evaluate vendor options, and collaborate with finance to remain within budget while ensuring necessary features are met.

I am excited about the opportunity to work at Alpaca due to its commitment to innovation in financial services, its diverse and dynamic team, and the emphasis on a collaborative culture that resonates with my values of curiosity and accountability.